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Ticket Selector not Displaying

Posted: March 8, 2019 at 9:45 am


Robert Bertazon

March 8, 2019 at 9:45 am

My ticket selector is not showing on my registration page. It was working properly yesterday but this morning I received two emails from customers unable to register for events. When I checked, the ticket selector is not displaying. Was there an update recently/yesteday?


Josh

  • Support Staff

March 8, 2019 at 10:14 am

Hi,

There was not an update yesterday. Are you sure you didn’t add a redirect away from the event page that included the ticket selector?


Robert Bertazon

March 8, 2019 at 10:15 am

Certain. I changed nothing to my setups between yesterday and today.


Josh

  • Support Staff

March 8, 2019 at 10:25 am

I may be mistaken, because I’m only guessing about which site and which event this is about, but there appears to be a redirect set up. If you can provide some detailed information about this we can investigate further.


Robert Bertazon

March 8, 2019 at 10:44 am

I certainly can Josh. I just subimitted a support token with the information necessary for you to go into my site and take a look. It should be noted that until today, my registration page would only display the ticket info. For some reason it is now showing event desriptions that are not even a part of my EE event setups.


Robert Bertazon

March 8, 2019 at 10:47 am

The site is mdconstructionnet.net and teh event is the March 28th event.


Josh

  • Support Staff

March 8, 2019 at 11:01 am

Hi,

I logged in and checked and it appears another plugin or the theme wiped out the rewrite rules. So that’s why there was a redirect to the other page.

When this type of thing happens, it’s an easy fix: You go to the WordPress dashboard’s Settings > Permalinks page. Simply visiting that page will refresh the site’s rewrite rules.


Robert Bertazon

March 8, 2019 at 11:22 am

Thank you very much for your quick response and solution to my problem. I have made myself a note in case/when this crops up again. Your help and EE support is fantastic!

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Status: closed

Updated by  Robert Bertazon 2 months, 1 week ago ago

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