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Ticket selector embedded iframe gives error

Posted: November 18, 2021 at 6:49 am


Vittorio Pennazio

November 18, 2021 at 6:49 am

Hi,
Since I’ve updated to the latest version of EE4, the embedded iframe ticket selector does not seem to work.

Examples:

Within the same WP install (EE4 is on our .com/register website)
https://innovationroundtable.com/register/event-registration/innovation-roundtable-workshops-tours-registration/

Embedded in other pages (innovationroundtable.com, separate WP install):
https://innovationroundtable.com/remote/

In both cases I do get the following error:

There has been a critical error on this website.
Learn more about troubleshooting WordPress.

While embedding via shortcode (thus working only within our .com/register install) works normally.


Vittorio Pennazio

November 18, 2021 at 6:58 am

For the record, I’ve noticed that if I put the link directly in the address bar of the browser, it adds a / before the ?

Example:
https://innovationroundtable.com/register?event=21435&ticket_selector=iframe
becomes
https://innovationroundtable.com/register/?event=21435&ticket_selector=iframe


Seth Shoultes

  • Support Staff

November 18, 2021 at 11:47 am

Hi there,

Can you please try resaving your permalinks in WordPress?

  1. Log in to WordPress.
  2. Go to Settings > Permalinks.
  3. Click Save Changes.

Then, view the URLs that have issues again to see if that fixes it. If not, you may need to temporarily roll back to a previous version of Event Espresso or wait for us to debug the issue and release an update.


Vittorio Pennazio

November 18, 2021 at 1:35 pm

Hi Seth,
thanks for your prompt feedback! I’ve tried with the permalink reset but it did not change, so indeed I’ve restored a backup and rolled back to the previous version and now it works again – so I’ll stick to the previous release for now.


Tony

  • Support Staff

November 18, 2021 at 4:27 pm

Hi there,

We’ve identified the cause of this and pushed a fix live which is version 4.10.17.p, could you please update to that version and confirm if this still happens?

If you don’t see the update available in Dashboard -> Plugins for Event Espresso then go to:

Event Espresso -> General Settings.

Don’t make any changes and just hit save to force a version check.

It should then show the update available.

My apologies for any inconvenience this may have caused.

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