Support

Home Forums Event Espresso Premium Ticket Selector Doesn't Work

Ticket Selector Doesn't Work

Posted: October 31, 2018 at 9:01 pm


omergokce

October 31, 2018 at 9:01 pm

Hi,
I embedded the following shortcode on a page instructed: [ESPRESSO_TICKET_SELECTOR event_id=5101]. It only shows the name, location, etc. for the event but doesn’t link or open any registration form whatsoever. Is it because of the WP theme that I use? This is the theme that I use: https://themeforest.net/item/candidate-politicalnonprofitchurch-wordpress-theme/10051778
Thanks,


Tony

  • Support Staff

November 1, 2018 at 6:48 am

Hi there,

If you switch to a default theme such as twentyseventeen and retest, do you have the same issue there?

You can do this using the WP Health Check plugin, enable troubleshooting mode in the wp admin bar, then re-acitvate EE4 (again you do this in the admin bar) and retest the page you used the shortcode on.

Does it load correctly then?


omergokce

November 1, 2018 at 7:49 am

I got it. I deactivated, deleted and re-installed EE and its extensions.Ot worked. However, I have a new problem: I need my future students to apply first, then I should approve and then they should be able to make their payment with a credit card in multiple payments with payment reminders. I set the system to Un-approved mode as default but it doesn’t care. It straightforward asks for payment. There is no point to accept payment first and then approve. Please advise. Thanks.


Josh

  • Support Staff

November 1, 2018 at 8:21 am

Hi,

You’ll actually need to go in and edit the event and set the Default Registration Status to “Not Approved”, then click the Update button.


omergokce

November 1, 2018 at 8:59 am

Got that one. Now to test, I made an application, approved it on the administration side and changed the settings to “Yes” to send notification to the registration.The system doesn’t change the Default “No” to Yes to send notification and doesn’t send any emails.


Josh

  • Support Staff

November 1, 2018 at 9:02 am

Hi,

May I ask which status did you set the registration to when you Approved it?


omergokce

November 1, 2018 at 9:13 am

“Approved”


Josh

  • Support Staff

November 1, 2018 at 9:17 am

You might also consider changing the status to “Pending Payment” which will require them to make the payment before their spot is reserved. In any case, you can go to Event Espresso > Messages > Messages Activity to see what’s logged there for the attempted messages. If nothing is logged there, you can click on the Settings tab to make sure the message types are activated.

The support post ‘Ticket Selector Doesn't Work’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 1 month, 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!