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Ticket selection has stopped working

Posted: November 18, 2021 at 12:05 pm


vceft

November 18, 2021 at 12:05 pm

Hi there,

Our registration had been working fine until this morning. For no apparent reason, now when someone selects a ticket type and clicks the “register now” button, this error message comes up:

An error has occurred:
You need to select a ticket quantity before you can proceed.

It’s at https://vceft.ca/event-listings/externship-in-emotionally-focused-therapy-first-level-of-eft-training/

Why would that error just start happening out of the blue?

Thanks,
Nathaniel


vceft

November 18, 2021 at 1:22 pm

I just reverted to the previous version of the plugin and that has cleared up the problem. It looks like the Nov. 16th updates have messed something up.


Tony

  • Support Staff

November 18, 2021 at 4:27 pm

Hi there,

We’ve identified the cause of this and pushed a fix live which is version 4.10.17.p, could you please update to that version and confirm if this still happens?

If you don’t see the update available in Dashboard -> Plugins for Event Espresso then go to:

Event Espresso -> General Settings.

Don’t make any changes and just hit save to force a version check.

It should then show the update available.

My apologies for any inconvenience this may have caused.


vceft

November 24, 2021 at 12:24 pm

Hi Tony,

I’ve updated to v 4.10.18 and it seems to be working now.

Thanks!


Tony

  • Support Staff

November 24, 2021 at 12:57 pm

Thank you for letting us know the update worked 🙂

Any further issues just let us know.

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