Home Forums Event Espresso Premium Ticket Scanning

Ticket Scanning

Posted: February 11, 2013 at 2:39 am


February 11, 2013 at 2:39 am

I ran my first event yesterday, where I was going to trial QR code/ticket scanning.

Unfortunately, whilst the reader (iPhone 4 over 3g) did beep, there was no update as to the validity of the ticket.

I ran trials when I installed the software a couple months ago, but stupidly did did not repeat in recent days.

Has there been an update of the server side software or is it a different issue?


February 11, 2013 at 4:25 am


Did this happen on every ticket? Did the website update with check-in confirmation?

There was an update in October 2012 for the Ticket Services files.


February 12, 2013 at 9:04 am


when the ticket is scanned, attendance is updated, however, the scanner (phone) locks on the image, with no further verification. I have to either click search then scan to return or go back to the event.

I installed on to my server on 25/10.



  • Support Staff

February 12, 2013 at 5:07 pm

Hi Paul,

It would not hurt to double check and make sure you have the latest version of the ticketing add-on and mobile app api installed. Please see the ticketing documentation for a download link for the mobile app api:

One other thing that would be good to check is whether you have any caching plugins active that are caching the database. While these will not serve a cached version of the database to the WordPress admin, they will serve a cached version of the database to the ticketing app, which will result in the ticketing app not working as expected.


February 13, 2013 at 3:09 am


I reloaded the api and all seems well. I probably downloaded and tested it, originally, just before you updated it!

Where do you normally announce when you update these scripts, so I can keep an eye out?


  • Support Staff

February 13, 2013 at 8:35 am

The changelog:

The support post ‘Ticket Scanning’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 7 years, 1 month ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!