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Nicki Vasquez
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September 7, 2014 at 4:17 pm
Hi,
I beleive purchasers for my tickets are receiving emails…but I have listed that ‘Company Email’ should receive an email notification. I entered it under event espress>general settings.
The weirdest thing is that all the ticket emails are actually going to ‘Personal Email’ This is my personal email for the admin page…so I’m confused why the tickets notifications are rerouteing to there.
The other thing is that my client purchased a google business plan and is now using all the domain emails with google. They went ahead and changed with mx records to point to google…would this be causing this? Any ideas how to fix?
Thank you,
Nicki
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This topic was modified 10 years, 2 months ago by
 Tony. Reason: Removed emailed addresses
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This topic was modified 10 years, 2 months ago by Tony.
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Tony
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September 8, 2014 at 7:04 am
Hi Nicki,
It looks like your site is currently using 4.3.0, can you confirm this please?
(The options are different between the two versions so need to clarify beforehand)
If the site is currently using EE4 then the reason for this is due to the shortcode within the ‘To’ fields within the messages (Event Admin Contexts), it will likely be [EVENT_AUTHOR_FORMATTED_EMAIL], meaning the Event Admin messages will be sent to the Event Authors Email, which is the email within your member account.
Go to Event Espresso -> Messages. You’ll see a list of all your current active messages.
Edit the message type (selecting the Event Admin context) and then change the ‘To’ field to something like – [CO_FORMATTED_EMAIL] or [CO_EMAIL]
_FORMATTED_EMAIL show the organisation name, as the sender, _EMAIL just the email address
You’ll need to do this for Message type they in which you want to use the organisation email, which is the email field you set above.
Does that help?
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