|
irobinson
|
November 23, 2012 at 7:21 am
Hello,
When a customer purchases a ticket for multiple people, the total price showed on the ticket is not displaying, but they are being charged for the full amount via paypal.
For example: If Julie buys a ticket for 2 people, she is charged £8 x2 = £16 and these details are in the attendee data, but the ticket that is sent to her is only displaying £8 by the barcode. Where as previously it would of said £16.
Our customers are calling up questioning if they have the correct ticket, are they being sent another, over charged etc.
This problem has only started to apear since the last update.
Thanks
|
|
Josh
|
November 23, 2012 at 7:51 am
Hi there,
You can add the [ticket_qty] shortcode to the ticket template so it will display the number of tickets on the ticket in this case.
Please see this section of the ticketing guide for instructions on how to modify the ticket templates:
https://eventespresso.com/wiki/espresso-ticketing/#editing
|
|
irobinson
|
November 23, 2012 at 10:13 am
Thanks Josh, that has worked a charm.
|
