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TICKET-PRICE: the entered amount is taken over incorrectly

Posted: February 12, 2018 at 6:38 am


faeger

February 12, 2018 at 6:38 am

the amount entered is not correctly taken over, changes by one decimal place after each update. Example: The entered amount is 5. After saving the amount changes from 5 to 500. After a second saving from 500 to 5000.


Tony

  • Support Staff

February 12, 2018 at 8:19 am

Hi there,

Which version number of Event Espreso 4 are you using on the site?

Can you go to Event Espresso -> General Settings -> Countries (tab).

Select your country and wait for the spinner to disappear.

Then let me know what your:

Currency Decimal Places
Currency Decimal Mark
Currency Thousands Seperator

Settings are set to please.


faeger

February 12, 2018 at 9:21 am

Hi Tony
Thanks for the quick reply.
We’re using EE 4.9.57.p
Currency Decimal Places: 2
Currency Decimal Marks: . (Dezimal)
Corrency Thousands Sepreator: . (Dezimal)
best wishes,
Philippe


Tony

  • Support Staff

February 12, 2018 at 2:05 pm

The problem is from having both the Decimal Mark and Thousands Mark set to the same value.

You’ll need to change either one of those to use a comma, the price should then save correctly.


faeger

February 13, 2018 at 1:05 am

I changed the thousands mark to the comma value – seems to be solved.
Thank you!
Best wishes, Philippe


Tony

  • Support Staff

February 13, 2018 at 4:07 am

You’re most welcome 🙂

Any further problems just let us know.

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Updated by  Tony 6 days, 5 hours ago ago

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