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Ticket overview not working

Posted: October 9, 2020 at 4:34 am


mitunsdigital

October 9, 2020 at 4:34 am

Hi,
ticket overview not working.
By which files this page is generated?
https://mitunsdigital.de/?ee=ee-txn-tickets-approved-url&token=1-b0935837e7f49a31cf1d19d4ef0493f2


Tony

  • Support Staff

October 9, 2020 at 5:59 am

Hi there,

That’s using the ticket template within the message system.

Go to Event Espresso -> Default Message Templates -> Ticket -> Edit Registrant.

Is that empty or can you the ticket template there?

If it is empty click on the ‘Reset Templates’ button on that page and EE will regenerate the ticket template for you.


mitunsdigital

October 9, 2020 at 6:04 am

Hi,
the Mail is working but the page in WP not.

Screenshot: https://imgur.com/a/5whw1U2


Tony

  • Support Staff

October 9, 2020 at 6:57 am

That image isn’t loading for me:

https://monosnap.com/file/scin1exmzY1DUyiFcmpEufaC63e4yL

Can you retry?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


mitunsdigital

October 9, 2020 at 6:59 am

next tryy:
https://i.postimg.cc/CMj4PnfV/Bildschirmfoto-2020-10-09-um-14-02-24.png


Tony

  • Support Staff

October 9, 2020 at 1:07 pm

What status does your registration have?

The ticket URL you are using will only show tickets for ‘Approved’ registrations.

If you view this URL:

https://mitunsdigital.de/?ee=ee-txn-tickets-url&token=1-b0935837e7f49a31cf1d19d4ef0493f2

The ticket shows as expected so I assume your ticket is not Approved?


mitunsdigital

October 12, 2020 at 7:18 am

Hi,
it were approved and part of confirmation mail.
Theres difference between your url and my url.
Why?

URL from ticket mail:
https://mitunsdigital.de/?ee=ee-txn-tickets-approved-url&token=1-b0935837e7f49a31cf1d19d4ef0493f2
We use this shortcode:
[TXN_TICKETS_APPROVED_URL]


mitunsdigital

October 12, 2020 at 7:18 am

This is html we use:
Ihr Teilnahmeticket können Sie <span style=”color: #0066cc;”>hier einsehen.</span>


Tony

  • Support Staff

October 12, 2020 at 7:33 am

The difference between my URL and yours is simply that my URL pulls all tickets even if they are not approved.

This [TXN_TICKETS_APPROVED_URL] will only show Approved tickets:
https://mitunsdigital.de/?ee=ee-txn-tickets-approved-url&token=1-b0935837e7f49a31cf1d19d4ef0493f2

[TXN_TICKETS_URL] shows all:
https://mitunsdigital.de/?ee=ee-txn-tickets-url&token=1-b0935837e7f49a31cf1d19d4ef0493f2

The registration linked to that ticket does not have a status of ‘Approved’, it has been set to ‘Cancelled’, which is why the ticket will not display with the [TXN_TICKETS_APPROVED_URL] shortcode:

https://monosnap.com/file/wIpYSMpi1J5p9xI6fpoxnfP9Yu3KHh

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