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Ticket notice email sends default and custom

Posted: September 3, 2018 at 7:28 pm


September 3, 2018 at 7:28 pm

I have created a custom ticket notice and allocated it in the event. However when a ticket purchase is made the customer receives my custom template email and the standard email as well.


  • Support Staff

September 4, 2018 at 2:50 am

Hi there,

If you go to Event Espresso -> Messages -> Custom Message Templates (tab)

Find your custom ticket notice template there, do you have both the ‘Primary Registrant’ and ‘Registrant’ contexts active?

The links will be blue if they active, this screenshot shows the ‘Primary Registrant’ context is inactive (which is the default setup) –

For more info on message contexts, see:

The support post ‘Ticket notice email sends default and custom’ is closed to new replies.

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Status: closed

Updated by  Tony 1 year, 9 months ago ago

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