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Ticket notice are not sent

Posted: April 23, 2018 at 7:47 pm


ferdiedm

April 23, 2018 at 7:47 pm

I am using EE4 everything license and I have my ticket add on installed already. The ticket notice email cannot be sent automatically to attendees. Here it is https://prntscr.com/j99ks0
I am using manual payment and attendees status were approved already. I have read documentation about ticket notice and it’s being said that ticket notice will be sent if it triggered by approval status. Please help


Tony

  • Support Staff

    •

April 24, 2018 at 3:09 am

Hi there,

I am using manual payment and attendees status were approved already.

The message queue shows your attendees have a status of ‘Pending payment’ – http://take.ms/71aNr

So are you not setting the registration status to ‘Approved’ when the payment is applied? The ticket notice is only triggered when a registration is set to Approved, any other status will not trigger the message.

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on https://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Tony 5 years, 12 months ago ago

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