Ticket not letting us add our own names

Posted: December 1, 2022 at 1:25 pm

EE4 Personal License

December 1, 2022 at 1:25 pm

When purchasing tickets of 2 events at same time, it’s not letting us manually add names for the 2nd event.
1st event is a conference. 2nd event is an add-on dinner ticket option. It is automatically adding event 1 purchaser name and not allowing to edit the names of event 2 ticket to identify the guests names. We have the “allow purchaser to use their info for all tickets” option turned off.

Tony

Support Staff

December 2, 2022 at 5:17 am

Hi there,

So you have these set up as 2 separate event within EE?

If so, have you set at least the ‘Personal Information’ question group for additional registrants on each of those events?

It’s the bottom set of the question groups shown in this screenshot:
https://monosnap.com/file/SbYGsxdaZwiWs4NzEmDA0v2DNWikX8

Thats set within each individual event, usually within the sidebar.

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Ticket not letting us add our own names

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