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Ticket not downloading via PDF

Posted: August 3, 2012 at 7:27 am


rarmading

August 3, 2012 at 7:27 am

It seems that the ticket “download” which is in PDF format is not working on my site.

WordPress Version:
3.4.1
PHP Version:
5.2.17
MySQL Version:
5.1.63
Event Espresso Version:
3.1.25.P
WordPress Address (URL):
http://afcea-nc.org
WordPress Content Directory:
/home3/afceancc/public_html/wp-content
Site address (URL):
http://afcea-nc.org
Event Espresso Plugin URL:
http://afcea-nc.org/wp-content/plugins/event-espresso/
Event Espresso Plugin Path:
/home3/afceancc/public_html/wp-content/plugins/event-espresso/
Event Espresso Upload URL:
http://afcea-nc.org/wp-content/uploads/espresso/
Event Espresso Upload Path:
/home3/afceancc/public_html/wp-content/uploads/espresso/
Event Espresso Template Path:
/home3/afceancc/public_html/wp-content/uploads/espresso/templates/
Event Espresso Gateway Path:
/home3/afceancc/public_html/wp-content/uploads/espresso/gateways/


Josh

  • Support Staff

August 3, 2012 at 8:08 am

Is there an error message when you try to download the PDF?


rarmading

August 3, 2012 at 8:19 am

No – just a blank page with this URL (This is Thomas, the (former) webmaster by the way)
enter image description here


Josh

  • Support Staff

August 3, 2012 at 8:31 am

A blank page might indicate that there’s not enough memory to generate the PDF. You could try increasing the amount of memory that’s allocated to WordPress: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP


rarmading

August 3, 2012 at 9:55 am

Im running WP v 3.4, your link points to 2.4, but Ill give it a try.


Josh

  • Support Staff

August 3, 2012 at 10:02 am

The codex article applies to the current version of WordPress.


rarmading

August 3, 2012 at 10:35 am

I have Bluehost working on it – will send an update when I hear back from them.


rarmading

August 3, 2012 at 11:12 am

Ok problem resolved. In our case I not only allocated 96M of memory to PHP, but upgraded the old version of PHP running on the webhost. We upgraded to PHP v5.4 from v5.2

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on
http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  rarmading 6 years, 10 months ago ago

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