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Ticket Names

Posted: February 13, 2015 at 6:44 pm


David

February 13, 2015 at 6:44 pm

I have some people in my company that keep forgetting to give tickets a name. This results in an error where registrants can’t continue to the payment process.

Is there an update in the future version of EE to make the ‘ticket name’ be a required field or perhaps have you not be able to publish an event that doesn’t have a ticket name?


David

February 13, 2015 at 6:58 pm

In the changelog I see a ‘ticket required option’ in the 4.3.0.p update. Would that solve my problem?


Garth

  • Support Staff

February 13, 2015 at 8:20 pm

So, your staff is removing the generated ticket name but not adding g a new name? Required tickets are a restriction for attendees, not administrators.

I can speak with the developers about making the ticket name required. I have never heard of people NOT naming a ticket. Thanks for asking.


David

February 13, 2015 at 8:59 pm

We are on EventEspresso 4.2.5.p

The staff isn’t removing the generated ticket name because there isn’t one. When we create a new event we have to manually name the ticket to something because if we don’t the ticket title is left blank which results in the registration process getting an error when trying to connect with Mijireh.


Tony

  • Support Staff

February 16, 2015 at 9:20 am

Hi David,

If you go to Event Espresso -> Pricing.

Do you see something that looks like this? http://take.ms/nvJIx

To note the Default Ticket ‘Name’ has been removed, on my example this is top row. Is this the same on your site?


David

February 16, 2015 at 9:29 am

Yes it is Tony. I’ve updated the name of the default ticket to “regular” so we won’t encounter this again. A very simple fix and something I should have figured out without bringing it to the forum. Sorry! Thanks Tony!


Tony

  • Support Staff

February 16, 2015 at 10:41 am

No problem at all, David.

Its only simple when you know its there 🙂

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Updated by  Tony 5 years, 1 month ago ago

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