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ILAwebsite
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August 9, 2013 at 4:02 pm
On the ticket I need to identify the type of meal somebody chose for the event to eat during lunch. That lunch information, whether it is fish or steak, needs to be on the ticket. During the event registration I ask users to choose their lunch menu.
Any ideas if this can be added to the ticket?
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Dean
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August 12, 2013 at 12:10 am
Hi,
This can be done with a shortcode. For example if your custom question is called Meal, add the following to your ticket:
[answer_Meal]
If the question is longer, e.g. Your selected meal, the shortcode would be
[answer_Your selected meal]
The shortcode can be added to the ticket description or directly to the template.
https://eventespresso.com/wiki/custom-email-tags/
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ILAwebsite
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August 13, 2013 at 12:02 am
I have several issues right with the ticket now.
1. I set the answer in the template but it doesn’t seem to work, instead of showing the answer to the question it shows the shortcode [answer_ADA Membership Information] just like that. Not the answer itself.
I think I set it up correctly, my question is: ADA Membership Information. So the shortcode should be [answer_ADA Membership Information]. Did I do this right?
2. Why are the registration confirmation emails with the link to ticket go to the admin email, not the person who signed up for the event? The person who signed up only gets payment received email and nothing else. It should be the other way around.
3. Once the transaction goes through, whether it is pending or not, is it possible to display a shortcode link to the ticket on Payment Overview page? [ticket_link] doesn’t seem to work there.
4. When somebody uses offline payment to pay by check, and then I switch the account status from pending to Complete, the Payment confirmation email along with the link to ticket, never gets generated. Neither admin or registered user receives that information. Any ideas?
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ILAwebsite
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August 13, 2013 at 12:53 am
I was able to figure out the 1. question. But I still need help with the other questions.
2. Why is the registration confirmation email with the link to view ticket goes to admin email, not the person who signed up for the event? The person who signed up only gets “payment received” email and nothing else. It should be the other way around.
3. Once the transaction goes through, is it possible to display a link to ticket using shortcode on Payment Overview page? [ticket_link] doesn’t seem to work there.
4. When somebody uses offline payment to pay by check, and then I switch the account status from pending to Complete, the Payment confirmation email that has ticket information, never gets sent to user. Neither admin or registered user receives that information. Any ideas?
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Josh
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August 13, 2013 at 8:07 am
Hi Cheri,
I’ll follow up with your questions below:
2. Why is the registration confirmation email with the link to view ticket goes to admin email, not the person who signed up for the event? The person who signed up only gets “payment received” email and nothing else. It should be the other way around.
It may be that the content of the registration confirmation email has something that’s getting flagged as spam. The first thing to check would be the spam folder since the payment email is making it.
3. Once the transaction goes through, is it possible to display a link to ticket using shortcode on Payment Overview page? [ticket_link] doesn’t seem to work there.
[ticket_link] will not work on the Payment Overview page since [ticket_link] is a shortcode developed for email use only. This is something that would need to be custom developed.
4. When somebody uses offline payment to pay by check, and then I switch the account status from pending to Complete, the Payment confirmation email that has ticket information, never gets sent to user. Neither admin or registered user receives that information. Any ideas?
In this case you’d need to either set emails to go out before payment, or after updating the payment status manually send out the payment notification email to the customer. Or both.
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ILAwebsite
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August 13, 2013 at 5:33 pm
I guess I can modify the general email templates, and that will work fine. The admin receives some other email that there is no template to edit.
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Dean
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August 13, 2013 at 11:28 pm
Hi Cheri,
Yes unfortunately the admin email is currently not editable unless a core file is modified. We have rectified that in version 4.X
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