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Ticket is taxable – applies the same tax several times

Posted: April 6, 2020 at 6:24 am


Vittorio Pennazio

April 6, 2020 at 6:24 am

Hi,
I’m trying to use the tax option on tickets but I get this: https://share.getcloudapp.com/xQugyXY1

Here you can see my settings in terms of default prices and price types: https://share.getcloudapp.com/Qwu7NmEx

Do you know why it shows those all of those times instead of just once each?


Tony

  • Support Staff

April 6, 2020 at 8:41 am

Hi there,

That’s an odd one!

May I ask, was this site migrated from EE3 to EE4 or was this originally a clean install of EE4?

In your screenshot it shows there are 6 Price types in the Trash (Event Espresso -> Pricing -> Price Types -> Trash), what are those price types, please?

Any custom development on this site at all?


Vittorio Pennazio

April 6, 2020 at 9:49 am

Hi Tony,
Thanks for your prompt reply. It was migrated from EE3 to EE4 several years ago (fundamentally as soon as EE4 was out) – no custom developments.

Here are the ones in the trash, I guess they were default ones? https://share.getcloudapp.com/JruWKlXY


Tony

  • Support Staff

April 7, 2020 at 3:58 am

Thanks for your prompt reply. It was migrated from EE3 to EE4 several years ago (fundamentally as soon as EE4 was out) – no custom developments.

Hmm, ok.

Have you previously not marked your tickets as taxable or is this a new issue on all taxable tickets?

It looks like you have multiple price types marked as tax in your database, but I can’t think of a way to make that happen other than something strange happening with an EE3 migration, but then I’m surprised this hasn’t come up previously if the site was migrated that long ago.

Here are the ones in the trash, I guess they were default ones?

Yeah, those are the defaults. They don’t really need to be trashed as the promotions system would try to use those for example and now can’t but it is unlikely them being in the trash is causing this.

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Updated by  Tony 1 month, 2 weeks ago ago

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