Home Forums Ticketing Add-on Ticket invoice says cost is $0

Ticket invoice says cost is $0

Posted: July 15, 2012 at 5:41 pm


July 15, 2012 at 5:41 pm

I am not sure if I set up my ticketing correctly for our summer musical. For some reason it will only show member pricing, not set pricing, and when I try to add a surcharge for Paypal payments it doesn’t seem to charge it. When I “bought” one for myself, the invoice said I owed $0, which was not true. I had one lady buy tickets, but it told her she could only buy them one at a time. She said she bought 3, but the list says 5. We have a concurrent event going to register for classes, and I don’t know if that is messing things up. So, I would appreciate any help to set this up correctly as the show is in 3 weeks, and I need that online ticketing to work asap. Disclaimer – I am not a programmer, so instructions need to be in English. Also, I have purchased a support ticket, and would like to use it for this if need be, but I don’t see anywhere to request that. Ideas? Thanks


  • Support Staff

July 16, 2012 at 10:10 am

The first two things I would check are: 1) Make sure Event Espresso and the add-ons are up-to-date. Compare the version numbers of the installed plugins to the ones on your account page.
2) Make sure the invoice payment option is active in the Event Espresso>Payment Settings screen.

If you purchased a support token prior to the launch of the new site last month, it may not be tied to your account. We still can look up the purchase though. Please send WordPress admin login credentials and file access credentials via the contact form on this page:

Select the “I am sending login info as requested” department form.


July 16, 2012 at 7:42 pm

Um, I just used my ticket recently with Seth to update Espresso & all my plug-ins, and WordPress is current. This is the info from my origin purchase. I should have 20 minutes left.

Dear Cherub,

Here is your registration key for 3 Premium Support Tokens:


Up to 90 minutes of live support or priority e-mail support.

The invoice payment option is activated on the payment page.

Thank you.

  • This reply was modified 10 years, 8 months ago by  Seth Shoultes. Reason: Removing private data


July 16, 2012 at 7:43 pm

I hope my log in information is not going out on the public forum!!!

Seth Shoultes

  • Support Staff

July 16, 2012 at 9:44 pm

I removed the login data.

In the future, please use the following page to send us your login credentials.

Select the “I am sending login info as requested” department form.

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