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Ticket details only on message

Posted: September 17, 2020 at 9:25 am

September 17, 2020 at 9:46 am

I wanted to show you want I currently have with this screenshot. Each is a different Zoom room and different password.

September 17, 2020 at 11:42 pm

I have tried to use short codes including [TICKET_DESCRIPTION] in the message but it says it is invalid. I got this from another support post –

For the time being until I hear back. I have changed the Ticket Selector Template Settings -> Show Ticket Details? -> No

September 17, 2020 at 11:43 pm

I am using EE 4.10.8.p on WP 5.5


  • Support Staff

September 18, 2020 at 5:12 am

Hi there,

I don’t want to add code to the functions.php as this is the only event of the 6 events that has this unique setup.

Without adding code to the site the only option is to remove that output, which you can do by setting the Show Ticket Details? to No as you have above, or you can add some CSS to hide it from view, but anyone with a little knowledge can find it.

Will hiding it from view with CSS work for you?

I have tried to use short codes including [TICKET_DESCRIPTION] in the message but it says it is invalid. I got this from another support post –

If it shows as an invalid shortcode then it sounds like you are adding to a section other than TICKET_LIST.

Each section has specific shortcodes available to it depending on the data it can process, TICKET_DESCRIPTION is a shortcode that needs each specific ticket object to process, so can only be added in the TICKET_LIST section like this:

September 18, 2020 at 6:33 am

I added [TICKET_DESCRIPTION] to the email so that explains that. I really misunderstood that.

I can use the CSS for the hiding it on the front end.


  • Support Staff

September 21, 2020 at 8:50 am

To hide the details using CSS you can use something like:

.tckt-slctr-tkt-details-sctn > p {
    display: none;

Add that to Appearance -> Customize -> Additional CSS.

If that doesn’t work if you can link me to the vent I’ll give you some CSS specific for your site.

September 23, 2020 at 11:20 am

This worked well. Thanks


  • Support Staff

September 23, 2020 at 11:58 am

You’re most welcome.

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