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Ticket create custom template

Posted: September 4, 2018 at 12:07 am


September 4, 2018 at 12:07 am

Good Morning,

We have several active events and each one has to have its own entry, but we can not create custom templates, we do not see the create custom button on the html ticket … what is it due?


  • Support Staff

September 4, 2018 at 2:54 am

Hi there,

So to confirm, in the event itself when you look in the notifications section and on the ticket message you see this? –

If so it means your default message template is set to override all custom templates, go to Event Espresso -> Messages -> Default message templates -> Ticket.

Is the ‘Override all custom’ option checked? –

If so uncheck it and save, then refresh the event editor, does the custom buttom now appear?


September 6, 2018 at 4:56 am

Thank you very much for your quick reply. Solved


  • Support Staff

September 6, 2018 at 5:16 am

Great, I’m glad that fixed it for you.

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Status: closed

Updated by  Tony 7 months, 2 weeks ago ago

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