Support

August 26, 2024 at 10:46 am

Hi Lynn,

Is the issue happening only for any particular user or is it the same for every user?
If the issue is the same for all users, please follow the instructions here which might help you: https://eventespresso.com/topic/ee4-connect-and-integrate-in-memberpress/#post-320397

Also, I can see you are still using the older version of the plugin, can you please update it to the latest version (V5.0.23) for a better result?

September 1, 2024 at 11:13 pm

The plugin you’re using is version 5.0.19.p May we know why you did not update to the latest version? Did you experience any problem on the latest version that push you to restore the .19 version?

We also need to confirm if this issue is in the latest version. After you confirm that you still experience it, despite of the update. We will be needing to log-in to your site and investigate to that user account. If you can also tell us which user experience that issue, that would be great.

thanks

September 5, 2024 at 2:16 am

Hi there,

I’ll be taking over this thread to troubleshoot this.

The first thing that comes to mind is this:

The transaction and ticketing information is correct / complete and to their account.

How are you confirming that?

Then this:

Their account has been tagged that they bought the ticket.

Same here, tagged? Or by this do you just mean it shows on their account? That’s good, but where does it show?

Are they registered as the primary registrant for the event (so no part of a group registration)?

You’ve added a couple of names above, but we can’t view your data from our end. I know (beuase I’ve worked with you previously) that you’ve sent login details over to use before, but we don’t store those credentials so for us to look we’d need access again. If you prefer for me to take a look directly on the site you can send those over using this form:

https://eventespresso.com/send-login-details/

September 6, 2024 at 2:59 am

I replied to via email yesterday, but realise now that likely didn’t go directly to you 🙂

If you let me know an email address to use I’ll cc you on the thread so you can see, I used email as it some details of your site.

September 10, 2024 at 7:22 am

The coding they did allows for the account holder to purchase tickets for other people, including when they do not purchase one for themselves.

Huh? I’m not sure what they did here but if I understand this correctly you can do this by default, although you’ll need to disable the email match check within the WP user add-on.

This creates an Attendee ID for those extra people, their confirmation emails / tickets get sent to the account holder, but since the Attendee ID is different to the account holder, the account holder does not see it in their account.

That sounds like the default behaviour only it onl processed the primary attendee, we have a snippet to process each registrant:

https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-wp-user/jf_ee_process_multi_wpuser_for_attendees.php

Is there a way using the EE WordPress User Integration (or something else) to get those tickets visible under the main account where they were purchased ?

This is the part that would need custom development as currently the answer to this is no. You’ll need either a separate table of your own storing say the REG_ID and WP_User ID for each registration created, or some other method to store those ID’s so you can link them back as currently EE does not work this way.

We only use the EE Contact ID to relate the registrations back to the WP User account… the WP user account has an ATT_ID assigned to metadata and we then pull in the registrations linked to that contact.

You need registrations that could/would be completely unrelated to that contact so the above method doesn’t work for that.