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pathlight
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May 4, 2023 at 9:00 am
We have a simple ticket sales page set up. Folks enter their name, address, etc, then click “proceed to payment” and it just sits there. It seems like maybe it wants some required field, but all the required fields are filled.
Also oddly, it was working for several days, but stopped working yesterday.
Any suggestions?
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Tony
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May 4, 2023 at 9:33 am
Hi there,
Can you link me to the event so I can take a look?
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pathlight
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May 4, 2023 at 9:35 am
here is the link: https://wholechildren.org/events/wonkavengers/
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Tony
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May 4, 2023 at 9:40 am
Hi there,
Can you disable the Meta Pixel plugin on the site and see if the same thing happens then?
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pathlight
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May 4, 2023 at 9:52 am
the meta pixel for WordPress?
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Garth
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May 4, 2023 at 9:58 am
yes
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pathlight
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May 4, 2023 at 10:03 am
that worked! Thanks Garth (any ideas why it suddenly stopped working? Or do we need to keep that deactivated?)
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Garth
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May 4, 2023 at 10:14 am
I can’t say right now, but Tony saw something suspect.
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pathlight
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May 4, 2023 at 10:17 am
thank you – if Tony has thoughts, can you let us know?
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Tony
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May 4, 2023 at 11:01 am
I don’t have any additional details on this currently.
The reason I asked you to disable it is because we recently had another report of issues with it (slightly different from yours) and I spotted it active on your site. Then on checking I saw it have been updated roughly a week ago which may explain why it worked previously.
We have an open ticket to investigate this further.
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