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Ticket 'Advanced Settings' button not working

Posted: September 18, 2014 at 9:44 am


Rami Azer

September 18, 2014 at 9:44 am

Hey,

Im using EE4 and I’m unable to make tickets taxable because the ‘Advanced settings’ link/button isn’t working, i.e I keep clicking on it but nothing happens/shows up. actually non of the functions are clickable (Advanced settings, duplicate and trash).
Could someone help me out?
Im running WP 4.0 and EE 4.4.0


Lorenzo Orlando Caum

  • Support Staff

September 18, 2014 at 10:22 am

Hi,

Who is your web host?

Do they work if only Event Espresso is running?


Lorenzo


Rami Azer

September 30, 2014 at 2:34 pm

Hi Lorenzo,

My hosting is with linode.

And no, the buttons do not work either way.

Rami


Lorenzo Orlando Caum

  • Support Staff

September 30, 2014 at 3:07 pm

Hi Rami,

Could you go ahead and backup your WordPress and update to Event Espresso 4.4.3?

Any errors appearing in your browsers console?


Lorenzo


Rami Azer

October 1, 2014 at 9:21 am

Hi Lorenzo,

I backed up and updated to 4.4.3 without any problems but the advanced settings button still doesn’t respond.

Rami


Lorenzo Orlando Caum

  • Support Staff

October 1, 2014 at 10:12 am

Hi, are any errors appearing in your browsers console?

For example, if you use a free tool like Firebug or Chrome Developer Tools, do you see any issues appearing while using the event editor?


Lorenzo


Rami Azer

October 1, 2014 at 1:35 pm

Hey,

I dont use any of these tools and I dont see any errors.

Very strange – I Keep hoping it works after each EE update but it still doesn’t work.

Please help – Without the advanced settings I cant add tax to the tickets. Is there another way around it?


Lorenzo Orlando Caum

  • Support Staff

October 1, 2014 at 2:00 pm

Hi,

This should work without any issues. Do you have another web host that you can test on or a different WordPress site on this server?


Lorenzo


Brandon Momblan Haskins

October 1, 2014 at 3:44 pm

I’m having the same problem, hosted through wpengine


Lorenzo Orlando Caum

  • Support Staff

October 1, 2014 at 5:38 pm

Hi Brandon,

Could you download this plugin:

https://gist.github.com/joshfeck/1afd180884f9c603d4f5

Then unzip to your computer. From there, upload manually through SFTP to this location:

wp-content/plugins/

Return to your WordPress dashboard and reactivate the plugin.

Note: this will not install through WordPress Plugins and needs to be installed manually.

Let us know if this helps!


Lorenzo


Brandon Momblan Haskins

October 1, 2014 at 6:30 pm

Hi Lorenzo,

I tried installing the plugin, but it didn’t fix the issue. I disabled event espresso before uploading, made sure the permissions were set, and reactivated the plugin. I’m still not able to access the advanced options for tickets or event date times. I’m on version 4.4.3.p of EE4.


Tony

  • Support Staff

October 2, 2014 at 4:15 am

Hi,

Using Chrome if you go to the Event Editor (so you can see the tickets you want to edit)

Then open up Chrome Developer Tools (Click to settings in the top right, then Tools -> Developer Tools) – http://take.ms/bijWl

You will see something similar to this – http://take.ms/2xy2d

Now Click on console – http://take.ms/Fx7iF

Do you see any Errors there?


Brandon Momblan Haskins

October 2, 2014 at 11:43 am

Hi Tony,

I’m not seeing any errors other than the “Consider using ‘dppx’ units” message. – http://take.ms/XndJY

I’ve tried Chrome, Firefox & Safari – the behavior is the same in all three browsers. Cleared caches both locally and on the server.


Lorenzo Orlando Caum

  • Support Staff

October 2, 2014 at 4:01 pm

Hi Brandon,

I created a new test site on WP Engine and I’m seeing this issue. They may have recently changed something on their servers.

Could you create a support ticket through your My WP Engine area to bring this to their attention?


Lorenzo


Josh

  • Support Staff

October 3, 2014 at 10:47 am

If you’re reading this and your website is hosted on WPEngine, please see this update:

A little update on this: I file a ticket with WPEngine, and while I haven’t heard back from WPEngine on this, Darren and I have worked through troubleshooting this and found that WPEngine disallows the WordPress Heartbeat API except for a few pages in the WordPress admin (like the create a post and create a page pages in the admin).

Here’s a little function you can add to your theme’s functions.php file or into a custom snippet plugin that will make it so the Heartbeat API loads as expected:


Brandon Momblan Haskins

October 7, 2014 at 10:37 am

THANK YOU!!!!


Josh

  • Support Staff

October 7, 2014 at 1:51 pm

You’re welcome. Please open up a ticket with WPEngine about this issue. They have another fix that they can apply.

The support post ‘Ticket 'Advanced Settings' button not working’ is closed to new replies.

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Status: closed

Updated by  Josh 5 years, 1 month ago ago

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