Support

March 18, 2013 at 5:58 am

My apologies, no I didn’t, and yes I see the same problem.

Have you modified the ticketing add on in any way? If not I would remove the ticketing add on and reinstall it and see if that resolves it, as it looks like the PDF converter isn’t being called correctly.

If you have modified it in some way then you will need to review your modifications.

March 18, 2013 at 6:44 am

OK, did you try the re-install?

March 18, 2013 at 7:45 am

Is it possible to get your login details in order to look into this?

If so, please send them via https://eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.

March 19, 2013 at 6:05 am

Hey,

Looking at this I see nothing wrong. Absolutely nothing. It matches my test server in files etc, and the PDF on my test server works fine.

Right now the only option is to troubleshoot. Start by deactivating all plugins except Event espresso and Ticketing. Revert to a default theme such as TwentyTwelve and test the ticket pdf again. If it works then its a theme/plugin conflict. Bring the theme and plugins back active one at a time, testing the pdf each time until the culprit is found.

If the ticket pdf fails to work even with only the 2 plugins and the default theme active, then we will need to look into it further but all indications point to a silent conflict somewhere.

I did test the pdf with the caching plugin off, and on a non cached browser but I may not have cleared the entire cache, so you may want to check that as well.

March 22, 2013 at 6:09 am

OK, let me know what happens please.