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This transaction cannot be accepted (Reason Code: 103)

Posted: September 11, 2018 at 6:26 am


sarismedia

September 11, 2018 at 6:26 am

Please help – continually getting the reason code 103 when attempting to process a test transaction.


Tony

  • Support Staff

September 11, 2018 at 6:37 am

Hi there,

Can you let me know which payment method you are using, please?


sarismedia

September 11, 2018 at 6:40 am

Yes, thank you. We tried test Discover and Visa cards.


Tony

  • Support Staff

September 11, 2018 at 6:41 am

Ok, but on which actual payment method?

Go to Event Espresso -> Payment methods

Which payment methods do you have active?


sarismedia

September 11, 2018 at 6:44 am

Ah – thank you.
Authorize.net AIM


Tony

  • Support Staff

September 11, 2018 at 6:50 am

Ok main cause of 103 on AIM is the credentials are incorrect.

Can you double check you have all of the required credentials and they are correct. See:

https://eventespresso.com/wiki/authorize-net-aim-payment-gateway/#locate

Also, I’m assuming you have an auth.net AIM account?

Auth.net have actually deprecated AIM and SIM in favour of another integration method, we have a payment method specifically for that method here:

https://eventespresso.com/product/eea-authorizenet-accept/


sarismedia

September 11, 2018 at 6:58 am

Ok, I re-entered all credentials again. Now am getting error code 35


Tony

  • Support Staff

September 11, 2018 at 7:27 am

Error 35 means there is an issue with your account, you’ll need to contact Auth.net and have them investigate.

Just to note, with auth.net you can get the response for all error codes here:

https://developer.authorize.net/api/reference/responseCodes.html

For 35, this is response:

CODE: 35
EXPLANATION: An error occurred during processing. Call Merchant Service Provider.
OTHER SUGGESTIONS: The merchant was incorrectly set up at the processor.

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