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"This registration step could not be completed. Please refresh the page" error

Posted: May 13, 2021 at 2:21 pm


Charlie

May 13, 2021 at 2:21 pm

The student is registering and when she was done hit the button for next this showed up:
“This registration step could not be completed. Please refresh the page” error.
https://drive.google.com/file/d/1pUT0K_Z4lHl504rLen_PVFYu2hOHYY59/view?usp=sharing

She had to start again but it did it again 2x.

I checked out the class and the “never cache” is checked. It embed. Should I check the “never cache” on the critical page Registration?
https://drive.google.com/file/d/1Wbx6fj2hhp-QgMb0M-aAYBnqtOy-iLBT/view?usp=sharing

– Cecile


Tony

  • Support Staff

May 13, 2021 at 3:01 pm

Hi Cecile,

‘This registration step could not be completed. Please refresh the page’ is a catch all when EE hasn’t received a ‘better’ error to show, it will generally be shown when there a fatal error happening on the server an then no response is received from EE’s request.

If you check the servers error logs from around the time the above error was shown can you see any errors from Event Espresso?


Charlie

May 26, 2021 at 8:19 am

I believe this is our caching problem. We have deleted the object cache from the managed wordpress godaddy and from the firewall we set not to cached EE critical pages.

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