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This registration step could not be completed – Free Ticket

Posted: July 21, 2015 at 7:51 pm


Gerardo Ayala Diego

July 21, 2015 at 7:51 pm

I’m working with wordpress and yesterday i had the Event Espresso Decaf, today i update the version.

But i’m getting “This registration step could not be completed.”.

Looking into the forums i found that could be an error of Total cache, but i don’t have any cache on my site, i tried uninstalling all the add ons but i have no luck to process the order.

The error is happening on all the registrants, i delete the event and create a new one with only the basic information, but again… no luck.

i don’t know what is happening, but yesterday i was working with the decaf version without any problem.

Thanks


Tony

  • Support Staff

July 22, 2015 at 2:13 am

Hi there,

Can you link us to one of your events so we can investigate this further please?


Gerardo Ayala Diego

July 22, 2015 at 2:11 pm

http://www.cincovillas.org/?espresso_events=el-desafio-de-los-seis-novilleros


Gerardo Ayala Diego

July 22, 2015 at 2:15 pm

Now i’m getting this error.

An error has occurred:
Your form data could not be applied to any valid registrations.
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 607


Tony

  • Support Staff

July 22, 2015 at 2:26 pm

Your site is running out of memory and throwing this error:

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 3072 bytes)

You’ll need to up the memory available to your site, you can do this in various ways but the easiest is using the WP_MEMORY_LIMIT value within wp-config.php.

More details can be found here:

http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Basically you need to log into your server via FTP, find and edit your wp-config.php file and add something like:

define( 'WP_MEMORY_LIMIT', '96M' );

Just above the line that says:

/* That’s all, stop editing! Happy blogging. */

If you are unsure of how to do the above I would recommend issuing a ticket with your hosting company to have them up the limit for you.


Gerardo Ayala Diego

July 22, 2015 at 2:35 pm

Perfect!!!! is working! Thanks for your help.

just one question why the input of the e-mail is a quite different than the name and last name?


Tony

  • Support Staff

July 22, 2015 at 2:47 pm

That’s due to your sites theme.

It is applying styles specifically to input fields that have a type of ‘text’. The email input is type ’email’.

You can add something like this:

input[type="email"] {
  border: 1px solid #d2d2d2;
  font-size: 13px;
  color: #747474;
  padding: 8px 15px;
  margin-right: 1%;
  width: 100%;
  -webkit-box-sizing: border-box;
  -moz-box-sizing: border-box;
  box-sizing: border-box;
  -webkit-box-shadow: 0 1px 5px rgba(0, 0, 0, 0.1) inset;
  -moz-box-shadow: 0 1px 5px rgba(0, 0, 0, 0.1) inset;
  box-shadow: 0 1px 5px rgba(0, 0, 0, 0.1) inset;
}

To force the email field to match your others.

We recommend using either the My Custom CSS or Reaktiv CSS Builder plugins to add custom styles such as these.


Gerardo Ayala Diego

July 22, 2015 at 2:57 pm

Ok, Thank you.

Last question… There is a way to change the language to spanish?


Tony

  • Support Staff

July 22, 2015 at 3:00 pm

We have a guide to setting this up here:

http://eventespresso.com/wiki/translating-event-espresso/#ee-lang

You’ll need to make sure you sites language is set correctly within Dashboard -> Settings -> General -> Site Language.

Then follow the steps on the link above to download the translations and apply them onto your site.


Gerardo Ayala Diego

July 22, 2015 at 3:04 pm

Thank you Tony for your support!

it was very helpful


Tony

  • Support Staff

July 22, 2015 at 3:17 pm

You’re most welcome 🙂

If you have any further questions just let us know.


Gerardo Ayala Diego

July 22, 2015 at 3:24 pm

i create the languages directory inside wp-content/uploads/espresso and put the file event-espresso-4-es-mx.po

in the wp-config.php is define(‘WPLANG’, ‘es_MX’);
the file event-espresso-4-es-mx doens’t work, so i change it to event-espresso-4-es_MX.po but there is no change in the language…

am i doing something wrong?


Lorenzo Orlando Caum

  • Support Staff

July 22, 2015 at 7:17 pm

Hi Gerardo, are the po and mo files that you are using from this location on our GlotPress project?

http://translate.eventespresso.com/projects/event-espresso-4/es-mx/event-espresso-es_MX/export-translations


Lorenzo


Gerardo Ayala Diego

July 22, 2015 at 7:39 pm

Hi Lorenzo, Yes, i’m using that PO Files.


Tony

  • Support Staff

July 23, 2015 at 4:25 am

The PO file is a human readable version of the translations, they are intended to be used with POEdit to allow you to edit the translations.

When you save the file within POEdit, it will create a .MO file with the same filename.

The MO files are the same as your PO files, only in machine code.

It is the MO files that WordPress reads the translations from, not PO.

If you go here:

http://translate.eventespresso.com/projects/event-espresso-4/es-mx/event-espresso-es_MX

At the bottom of the page change the dropdown to the .mo file, then click export – http://take.ms/SIJVx

(Or open your PO file within POEdit and press save)

Make sure the filename is correct:

event-espresso-4-es_MX.mo

Then upload that file to /wp-content/uploads/espresso/languages/

Does it now work?


Dean

July 23, 2015 at 4:27 am

Hi,

I added the file there, added it to the wp_config and it did NOT work. Then I went to Settings > General and Made sure my Site Language (Idioma del sitio) was set correctly then saved. Mexican then kicked in.


Gerardo Ayala Diego

July 23, 2015 at 7:28 am

the language is working! thanks for your help


Dean

July 23, 2015 at 7:37 am

Awesome! Glad you got it sorted!

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