Home Forums Event Espresso Premium This registration step could not be completed. EE4

This registration step could not be completed. EE4

Posted: October 29, 2014 at 2:09 am

Liam Crank

October 29, 2014 at 2:09 am

Hey guys,

I’ve had a look at some of the other topics with this issue and none of them seem particularly relevant to me.

I’ve recently installed EE4 on my live site so I can get everything looking and working how I want it before turning it loose on the public. Everything’s been going great, especially now the infustionsoft add-on is here!

But starting yesterday I started to get this on my registrations “This registration step could not be completed. Please refresh the page and try again.” This occurs only when attempting to use the Mijireh payment gateway. Upon selecting Mijireh as payment options and then finalise, the page loads for a little while and then comes back with the error. Free registrations obviously work fine.

What i’ve done:
Reset all the Mijireh settings including generating a new API key.
Disabled things I thought might interfere such as infusionsoft addon
Checked critical pages in EE (all green)

EE version: 4.4.3.p
Infusionsoft add-on version: 2.0.0.p
WP version 4.0
Registration URL:

Please help!


October 29, 2014 at 3:20 am


Have you made sure there are no spaces/whitespace before or after the Mijireh API key?

While there are no specific JavaScript errors on your site, the plugin uses AJAX to complete some processes. Your site is loading jQuery twice (version 1.11.1 which is correct and also 1.9.2 which is old and should not be there).

Loading jQuery twice can lead to unexpected errors, so I would look at removing the older version and see if that resolves the issue.

The version is being loaded from Google so it’s hard to say what is actually loading it, but 99% of the time it is the theme that loads it.

You could try using a default theme (e.g. twentytwelve) temporarily (Theme Test Drive plugin is useful for this) to see if that resolves the issue.

Liam Crank

October 30, 2014 at 11:06 pm

Hi Dean,

I’ve checked the API key, no spaces are present.
Unfortunately using a default theme isn’t really an option as the site is live. Can you suggest any way I can track down what’s calling the older version of jquery. Or alternatively anything else I can try to do to resolve this issue?

Kind Regards,



October 31, 2014 at 2:23 am

Hi Liam,

The Theme Test Drive plugin will allow you to test a default theme without actually changing the theme, so your visitors will see the normal theme while you examine the site with a different theme.

It is likely but not guaranteed that the code is being added via the functions.php of the theme.

If not, you could also examine the themes code to see if/where it is loading jquery. Probably the easiest way to do it is to open the files in a program that can search all of them such as sublime text and do a search for (apologies, I thought it was being loaded from Google but it isnt).

The main thing is, to find out what is causing the issue (theme or plugin) and this may require de-activating plugins/theme to test.

The support post ‘This registration step could not be completed. EE4’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Dean 5 years, 8 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!