Support

January 4, 2019 at 9:11 am

Hi there,

We don’t run live payments during testing, if you’d like to switch your payment method to debug mode I’ll run through a test payment.

Also, you mentioned the user is not redirected to ‘My Account’, that isn’t something we do with Event Espresso, after payment they would see the ‘Thank you’ page, there’s no redirect from there so did you have some customizations done for that?

I can see you have/had wp_debug mode enabled and your logging errors, if that’s been disabling please re-enable it, I’ll need to see any errors thrown during the request.

January 4, 2019 at 9:23 am

We can’t enable WP_DEBUG as a WP admin, that’s something you’ll edit in your site’s wp-config.php file.

January 4, 2019 at 9:45 am

There’s a fatal error being thrown when EE is generating its messages:

PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 3072 bytes) in /wp-content/plugins/event-espresso-core-reg/core/third_party_libs/cssinliner/vendor/symfony/css-selector/Symfony/Component/CssSelector/XPath/XPathExpr.php on line 45

Which means your site is running out of memory at ~134MB.

Have you altered the message templates at all?

You could try bumping up the amount of available memory on your site, you can do that using:

define( 'WP_MEMORY_LIMIT', '256M' );

in your wp-config.php file. If you server has the memory available it may prevent the above, if not (and that fame error is thrown only using all over the 256MB available), there’s an issue with the customizations you’ve made to one of the message templates causing a memory leak.

• This reply was modified 5 years, 10 months ago by Tony.

January 4, 2019 at 9:58 am

I’m now getting an error stating my transaction declined (which is to be expected as I’m using dummy card info) so no more fatal error.

You’ll need to test a full payment to confirm it now works as expected.

January 4, 2019 at 10:06 am

WP_Debug doesn’t set the payment method into debug mode, that separate as you need specific sandbox credentials from your payment provider to use debug mode on a payment method.

However, the fact that I’m now receiving a declined messages from Auth.net (your payment provider) would usually means its working as expected now. The message I receive now is:

This transaction has been declined. (Reason Code: 2)

That’s expected because I’m using dummy card details and your payment method is in live mode, but it means that the fatal error that was happening earlier no longer is so it should work.

I’d recommend creating a test event with a $5 ticket and register onto that event yourself using ‘live’ card details to confirm it now works as expected.

January 4, 2019 at 10:37 am

I added a $1 even

Some payment providers don’t allow $1 payments, which is why I recommend $5.

“failed to pass a hash check”

Are you sure that’s the exact error?

Can I hire you to fix and optimize the whole workflow and speed?

Sure, you can purchase a support token and we can work directly on this, however, if you are getting hash check errors that usually means the details you provided for the payment method are incorrect and I won’t have those, so you’ll need to check those either way.

January 5, 2019 at 5:16 am

The link I posted above will take you to a page you can purchase a support token on, here it is again:

https://eventespresso.com/product/premium-support-token/

Then go to your account page:

https://eventespresso.com/users/kalhadi/

Click the link to redeem your token just under you’re license keys and provide all of the requested details.

January 7, 2019 at 4:00 pm

If a new Transaction Key fixed it then other than the fatal error from memory exhaustion the issue would have been with either an incorrect transaction key, or an issue on Auth.net’s end with the account/key.

Either way, I’m glad the above fixed it.