Support

Home Forums Event Espresso Premium This registration step could not be completed…

This registration step could not be completed…

Posted: January 2, 2019 at 9:53 am


tte-metrobca

January 2, 2019 at 9:53 am

All of a sudden when someone tries to pay for an event, we are getting “this registration step could not be completed…” errors. Please help! Version 4.9.75.p


Josh

  • Support Staff

January 2, 2019 at 10:01 am

Hi,

May I ask which payment method(s) are activated on the site, and can you check your site’s PHP error log?


tte-metrobca

January 2, 2019 at 1:53 pm

Yes, authorize.net sim payment method.I’m working on getting php error logs…

Is there any way to get back to this topic easily? I receive a msg in email, but i can’t click it to get back to the topic. Is there some way for me to see my own posts?


Josh

  • Support Staff

January 2, 2019 at 2:27 pm

Your posts are listed under the “My Topics” section of your account page.


tte-metrobca

January 3, 2019 at 10:46 am

This reply has been marked as private.


Tony

  • Support Staff

January 3, 2019 at 12:04 pm

Chrome displays ERR_EMPTY_RESPONSE for multiple different errors which is…. great, use Firefox or another browser and you should get a better error, but in short there’s an issue with your server and the browser isn’t receiving an expected response to its request.

It could be under heavy load which is why when you refresh it works (less load).

With the connections plugin disabled if you retry a payment, do you still get the same error? If so what error shows up in the error log at that point?

The support post ‘This registration step could not be completed…’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 2 weeks, 2 days ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!