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This registration step could not be completed

Posted: March 5, 2019 at 7:54 pm

WeDO Scotland

March 5, 2019 at 7:54 pm

I’ve updated to WordPress 5.1 and also updated EE to latest version but as of today, no-one has been able to purchase tickets & get the message in the topic title plus being asked to refresh the page. The only people who seem able to book tickets are WordPress admins. Can you please advise how this can be fixed? The last successful booking was yesterday apart from us as admin. We added 1 plugin last night but have removed it again in case it was causing the problem.


  • Support Staff

March 6, 2019 at 3:20 am

Hi there,

On each and every Ajax request send from your site an exception is being thrown by ‘Optimole’, see:

Thats breaking the request EE sends to create the registrations and so EE shows the ‘This registration step could not be completed’ error messages.

You’ll need to either add an API key to whatever is adding that function to your site, or disable it.

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