Home Forums Event Espresso Premium This registration step could not be completed (10)

This registration step could not be completed (10)

Posted: March 5, 2019 at 7:54 pm

WeDO Scotland

March 5, 2019 at 7:54 pm

I’ve updated to WordPress 5.1 and also updated EE to latest version but as of today, no-one has been able to purchase tickets & get the message in the topic title plus being asked to refresh the page. The only people who seem able to book tickets are WordPress admins. Can you please advise how this can be fixed? The last successful booking was yesterday apart from us as admin. We added 1 plugin last night but have removed it again in case it was causing the problem.

  • This topic was modified 1 year, 4 months ago by  WeDO Scotland.
  • This topic was modified 5 months ago by  Garth.


  • Support Staff

March 6, 2019 at 3:20 am

Hi there,

On each and every Ajax request send from your site an exception is being thrown by ‘Optimole’, see:

Thats breaking the request EE sends to create the registrations and so EE shows the ‘This registration step could not be completed’ error messages.

You’ll need to either add an API key to whatever is adding that function to your site, or disable it.

The support post ‘This registration step could not be completed (10)’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Tony 1 year, 5 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!