Are you using the latest version of Event Espresso 4? Currently 4.8.43.p
Is this only happening for ‘migrated’ registrations? (Registrations from EE3 that have been migrated to EE4)
If unsure can you add a new registration to one of your events and add some details within the questions and continue through the registration (you can stop at the payment options step if preferred)
Then look within Event Espresso -> Registrations to check if they show there.
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Support forum for Event Espresso 3 and Event Espresso 4.