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HindmanSanchez
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October 4, 2017 at 3:27 pm
This error started Monday October 2nd. After reviewing the forums, we asked the hosting company of the website if any updates or changes were made to which they came back and said no. They are not cooperative when it comes to helping us with the site. We don’t know what else to do at this point. Can you advise? Can we open a support ticket and speak with someone over the phone?
Thanks.
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Josh
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October 4, 2017 at 3:41 pm
Hi there,
This is actually a support ticket, phone support is not offered at this time, and generally database table errors is not something that can be fixed over a phone call.
May I ask is the site in question using the current version of Event Espresso and using the current version of WordPress?
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HindmanSanchez
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October 5, 2017 at 8:35 am
I am not sure what versions we are on. I changed the coding to define(‘WP_DEBUG’, true); but I still can’t see what the error is. We would like to open a support ticket if we can. Thanks.
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Josh
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October 5, 2017 at 9:15 am
This is actually a support ticket, and I can help you here. I checked your site and it has an older version of Event Espresso 4 installed (Event Espresso Version 4.8.43.p). I also checked your account here on ee.com and the support license expired on May 27th, 2016.
Can you renew your support license? Once it’s renewed the admin of your website will be able to run the software update on the WP > Plugins page to get the site updated to the latest version of Event Espresso 4.
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HindmanSanchez
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October 5, 2017 at 9:29 am
Could you tell me what cost is to renew? Is it the $79.95 for one year? Thanks.
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Josh
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October 5, 2017 at 10:15 am
Yes.
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HindmanSanchez
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October 5, 2017 at 10:22 am
I have renewed the support to our account. If I add the new support license key in the Plugin in WordPress and save it, what will it do to the website? I am still unable to see the actual error that the event expresso is generating. Any ideas where I can look for it?
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Josh
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October 5, 2017 at 10:38 am
Adding the support license key in of itself does nothing to the website. After you add the support license key you’ll be able to update the plugin to the current version from the WP > Plugins page.
You can activate WP debug mode to capture the errors to a log file. You’ll need FTP access or cpanel file access to start WP debug mode and access the log file. There’s more information about how to log errors in the WordPress codex:
https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging
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HindmanSanchez
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October 5, 2017 at 10:58 am
I have FTP access and I have changed the wp_debug to true. I need to now change the wp_debug_log to true to see what the actual error is in order to send to you to troubleshoot it? Or do you think we need to update the plugin and see if that fixes the error: There were errors creating the Event Espresso database tables and Event Espresso has been deactivated?
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Josh
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October 5, 2017 at 11:53 am
You don’t need to change to use WP_DEBUG_LOG to see the errors, but it’s best to do so because that will make it so other site visitors do not see all the errors.
The update to the new version may end up fixing the error. Also, do you have a database back up that you can revert to before the issue started?
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HindmanSanchez
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October 5, 2017 at 12:17 pm
I don’t know where to see the errors. I’ve looked around the site don’t see where an error log would be. I’m not sure if there is a backup of it. I’m looking.
Do you know where I can see the actual error?
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Josh
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October 5, 2017 at 12:31 pm
The following code, inserted in your wp-config.php file, will log all errors, notices, and warnings to a file called debug.log in the wp-content directory. It will also hide the errors so they do not interrupt page generation.
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
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HindmanSanchez
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October 5, 2017 at 1:34 pm
I’m trying it now. On my site, I have two wp-config files and I don’t know which is the right one.
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HindmanSanchez
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October 5, 2017 at 1:34 pm
I’m trying it now. On my site, I have two wp-config files and I don’t know which is the right one.
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HindmanSanchez
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October 5, 2017 at 2:45 pm
Is there a way someone can look at our site and configuration files?
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Josh
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October 5, 2017 at 2:55 pm
There is. You can complete the secure form on this page and someone from Event Espresso staff can take a look:
https://eventespresso.com/send-login-details/
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HindmanSanchez
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October 6, 2017 at 12:01 pm
Done. Thanks. I’ll wait to hear from someone.
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HindmanSanchez
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October 6, 2017 at 2:26 pm
I updated to the latest version of Event Espresso and now our site is showing this:
An EventEspresso\core\exceptions\InvalidClassException was thrown! code: CollectionLoader – loadClassFromFQCN – 302
“The “\EventEspresso\core\domain\entities\shortcodes\..” Class is either missing or invalid.”
click to view backtrace and class/method details
/var/www/hindmansanchez.com/wp-content/plugins/event-espresso-core-reg/core/services/collections/CollectionLoader.php ( line no: 302 )
any ideas on what we do next?
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Josh
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October 6, 2017 at 2:44 pm
It looks like your web server has HHVM and/or APC activated. Can you check with your host to see if they can deactivate those?
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HindmanSanchez
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October 6, 2017 at 3:33 pm
I have forwarded it to the our host provider and will see what they say. Thanks.
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