Support

Home › Forums › Event Espresso Premium › The transaction either failed due to an error or was abandoned

The transaction either failed due to an error or was abandoned

Posted: June 21, 2019 at 10:43 am


AlphaStar

June 21, 2019 at 10:43 am

Hello,

There is a registrant claiming that he is registered for our event, but he is not in the registrations list of the event.

There is approval message sent him and us that can be seen on the messages section of event espresso.

I have checked the transection ID from the event espresso and seen the page in the following link. It is saying that “The transaction either failed due to an error or was abandoned” and there is no receipt nor invoice for the transection, but it seems the transection went through on our PayPal account.

https://alphastar.academy/wp-content/uploads/2019/06/Screen-Shot-2019-06-21-at-9.29.45-AM.png

My question is, what would be the reason behind this kind of error and how we can prevent it happening again.

Thank you,


Josh

  • Support Staff

    •

June 21, 2019 at 11:02 am

Hi,

It could be that they did not return to your site after they made the payment at PayPal.com. This can be prevented by switching to the PayPal Express Checkout with Smart Buttons gateway, because then they will not leave your site.

https://eventespresso.com/wiki/paypal-express-checkout-smart-payment-buttons-payment-gateway/

The support post ‘The transaction either failed due to an error or was abandoned’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 years, 10 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso