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The old company info is still showing on Invoices and Receipts

Posted: November 11, 2021 at 5:24 pm


Scott Tuchman

November 11, 2021 at 5:24 pm

Even though the company info under the General Settings is correct, the [company] shortcode is still showing the company info from over 2.5 years ago. It is incorrect. I can’t even find it in the db, so where is it being generated from.Receipt pdf indicating incorrect company info


Tony

  • Support Staff

    •

November 12, 2021 at 6:06 am

Hi there,

This usually means the info has been added to the Invoice payment method, anything set on that payment method will override the general settings.

Go to Event Espresso -> Payment methods.

Find the Invoice payment method there, if it isn’t activated, temporarily activate it.

Check the Invoice settings, do you see the ‘old’ date shown there? If so, either blank out the fields that you don’t want to use (EE will use the General Settings fields for them) and save, or update the settings and save.

If you then don’t want the Invoice payment method, you can deactivate it again.

The support post ‘The old company info is still showing on Invoices and Receipts’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 2 years, 5 months ago ago

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