Support

September 23, 2015 at 11:35 am

Hi, could you clarify on how the site title was changed? Was this done through Settings –> General?

Also, did you make any other recent changes?

I ask as you posted another support post about a payment gateway I’m unfamiliar with for Event Espresso 4.

Thanks

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Lorenzo

September 23, 2015 at 1:28 pm

Thanks for explaining further. What happens if you deactivate Event Espresso 4 along with its add-ons and then change the title and save and then reactivate Event Espresso 4?

Our testing sites have the add-ons that you mentioned and I’m unable to trigger the issue that you reported.

One more question, when you updated to Event Espresso 4.8.10 — was this done manually through SFTP / FTP or through your WP dashboard in the plugins screen?

—
Lorenzo

September 23, 2015 at 3:51 pm

Hi Faique,

Do you mind sharing the exact string of the title from before the change, and the exact string of the title after the change?

September 25, 2015 at 4:15 am

Do you have access to the servers error logs?

If so could you check and see if any errors are being thrown when updating the title? (or if any other errors are being thrown at the same time as the one above)

Also if you de-activate the Calendar and Promotions branch, then change the site title it all works correct yes?

At that point (leaving the Calendar and Promotions de-activated) can you go to Event Espresso -> General Settings.

You don’t need to make any changes, just hit save.

Then on that same section go to the critical pages tab, then hit save once again.

Then retry enabling the Calendar, does it fail?

Is yes, can you enable WP_DEBUG and see if any new errors are being thrown?

September 25, 2015 at 6:39 am

Those 2 errors appear unrelated to EE, however I would recommend checking with your hosts on both of those.

[Fri Sep 25 06:31:07 2015] [error] [client 173.247.xxx.xxx] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

So something is running 10 internal redircts (likely an infinite loop) before it is being closed but the limit set on the server, although that seems like the correct behaviour you don’t want those loops to begin with, so it needs further investigation.

[Fri Sep 25 02:08:55 2015] [error] [client 88.135.xxx.xxx] client denied by server configuration: /wp-content/plugins/index.php, referer: http://careandgrowth.com/wp-content/plugins/?wphp4

This just looks like your hosts blocked a script when navigating to the above url, which would be correct.

Regarding the error from Event Espresso:

An EE_Error exception was thrown! code: EE_Config – _verify_config_params – 458
“The “” class is not an instance of EE_Config_Base.”
click to view backtrace and class/method details
/wp-content/plugins/event-espresso-core-reg/core/EE_Config.core.php ( line no: 458 )

We have a ticket for our developers to investigate and will update once we have more information.

Do you have the full backtrace from that error? If so please don’t post it here but email it to support[at]eventespresso.com

September 29, 2015 at 2:04 pm

Can you send the backtrace for that error so we can investigate?

October 1, 2015 at 1:45 pm

That looks like a search and replace gone bad. You can delete those two config rows for the calendar and promotions add-ons. After that you can reactivate the add-ons, and it will automatically add new config rows. Then you can update the settings for promotions and calendar once their reactivated via their respective settings pages.

October 5, 2015 at 4:50 am

Thank you for letting us know, I’m glad that worked.

I’ll mark this thread resolved, if you have any further problems please feel free to open up a new thread.