Support

February 22, 2017 at 9:04 am

Hi Rob,

Are the URL’s using HTTP or HTTPS?

February 22, 2017 at 3:25 pm

Hi Rob,

If you don’t want to use the links to other logos in other forum topics, then you can upload a logo image onto another server and use that URL. You can also try this solution outlined in this other topic:

The issue with the button urls was the Hotlink Protection set in CPanel. I had to check the box “Allow direct requests (for example, when you enter the URL of an image in a browser).”

You can also try adding the following code to your site to bypass the SSL check:

add_filter( 'FHEE__EEM_Payment_Method__verify_button_urls__button_urls_to_try', 'ee_dont_consider_ssl_button_urls' );
function ee_dont_consider_ssl_button_urls( $button_urls_to_try ) {
unset( $button_urls_to_try[ 'current_ssl' ] );
unset( $button_urls_to_try[ 'default_ssl' ] );
return $button_urls_to_try;
}

You can add the above to a functions plugin or into your WordPress theme’s functions.php file.

February 23, 2017 at 6:24 am

Is there any reason why i can not link to images on my own site now?

You mean outside of the payment method settings?

On the payment settings page EE check that the image can load when you save, some servers report that HTTPS connections are valid when they are not (which the above would fix)

If you can’t link to images outside of the payment settings then its not Event Espresso and likely points to an issue with the server.

What happens when you try to view the link to an image within your browser?

February 23, 2017 at 8:35 am

Ok but what happens when you view the image (the one that fails) in your browser?

February 23, 2017 at 9:53 am

Hi there,

You can contact your host about this, they may be able to figure out why the server isn’t allowing those links to validate.

February 23, 2017 at 3:38 pm

It’s not an issue with the latest update of EE4, if it were none of this would be working on our testing sites or anyone else’s sites for that matter.

I dont see how my host would be able to resolve this?

They may or may not be able to, but it does sound like you’ve found an important clue where it seems to make a difference if the image is hosted on the subdomain vs. the main domain.

February 24, 2017 at 4:04 am

Another question whilst waiting for the host to respond, when you see the ‘That URL seems to be broken. Please enter a valid URL’ message, is that when you save the settings or as soon as you enter the URL into the field?

February 24, 2017 at 8:24 am

It sounds like with the way the subdomain and server is set up you’ll need to server those images from the other site because as you’ve seen the image URLs hosted on the subdomain will not validate. I’m sorry that we couldn’t be of more help.