Home Forums Event Espresso Premium Thank You page show Payment Status as Incomplete

Thank You page show Payment Status as Incomplete

Posted: June 14, 2016 at 8:27 am

William P Riley

June 14, 2016 at 8:27 am

I’m setting up my first event for this client:

Payments are through a PayPal business account and my IPN appears to be configured correctly.

After my test purchase, my Thank You page shows an “Incomplete” status” but:

– The PayPal payment goes through okay.
– The attendees payment status in the event overview shows “Complete”.
– Event Espresso sends an receipt E-mail (“We have just received a payment in the amount of …”).

Any suggestions as to how to get the receipt page to report the correct “Complete” status?

Thanks for your help.


  • Support Staff

June 15, 2016 at 4:52 am

Hi there,

If you test a registration and make a payment, then on the thank-you page wait say 10 seconds and refresh the page, does the thank you page show as complete?

The support post ‘Thank You page show Payment Status as Incomplete’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Tony 3 years, 11 months ago ago

Topic Tags



This topic is: not resolved
Do NOT follow this link or you will be banned from the site!