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Thank You page show Payment Status as Incomplete

Posted: June 14, 2016 at 8:27 am


William P Riley

June 14, 2016 at 8:27 am

I’m setting up my first event for this client:
http://www.rodneywebbstore.com/event-registration/?ee=4

Payments are through a PayPal business account and my IPN appears to be configured correctly.

After my test purchase, my Thank You page shows an “Incomplete” status” but:

– The PayPal payment goes through okay.
– The attendees payment status in the event overview shows “Complete”.
– Event Espresso sends an receipt E-mail (“We have just received a payment in the amount of …”).

Any suggestions as to how to get the receipt page to report the correct “Complete” status?

Thanks for your help.


Tony

  • Support Staff

June 15, 2016 at 4:52 am

Hi there,

If you test a registration and make a payment, then on the thank-you page wait say 10 seconds and refresh the page, does the thank you page show as complete?

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Status: closed

Updated by  Tony 3 years, 5 months ago ago

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