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Thank You Page Does Not Have Paypal Payment Confirmation and Calendar Question

Posted: April 7, 2014 at 1:03 am


Mutiara Hobbs

April 7, 2014 at 1:03 am

This is a re-post My previous thread regarding this topic was closed already as I think it took me a while to reply. So sorry about that.
The Calendar question was answered already.
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Hi,
I wonder why my Thank You page does not get updated with the Paypal Payment Confirmation info after a customer makes the payment? Can you please help?
The event registrant list is update indicating that my customer has paid and the customer gets the payment confirmation email. It’s just the Thank You page that does not get updated.
Here’s the link to the my thank you page:
http://thepaintfactorymn.com/thank-you/ (currently it’s showing a blank page, which it should be, right?)

Thank you!
Mutiara
Install Info:
– WordPress ver 3.8.1
– EE ver 3.1.36.4.P
– Upgraded install of EE
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And the reply from Tony Warwick (last post in the thread):

Hi Mutiara,
“I wonder why my Thank You page does not get updated with the Paypal Payment Confirmation info after a customer makes the payment? Can you please help?
Does this happen for every registration?”

Just to confirm the user is shown the thank-you page with an incomplete/pending payment status, but their actual registration shows as complete?
My answer (new): YES

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Tony

  • Support Staff

April 7, 2014 at 5:50 am

Unfortunately we are seeing delays with Paypal IPN’s more often with Paypal.

It appears the user is being directed back to the site BEFORE the IPN has been sent from Paypal and received by your site. So what happens is the user is sent back from your site by Paypal (Event Espresso is waiting for the IPN to update the payment) the users loads up the thank-you page (which shows incomplete) then the site receives the IPN & EE updates the payment status, but by this time the user has already loaded the thank-you page.

If the user then refreshes the page the status will show Complete.

Unfortunately as the IPN is sent via Paypals server we have no control over how long this takes. You could try install the Simplified Transactions Page Template, sometimes the theme can cause a delay loading the transaction page, this removes that which may help.

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Status: closed

Updated by  Tony 5 years, 5 months ago ago

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