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sbxmedia
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November 5, 2013 at 9:28 am
Hello we recently updated to the latest version. Now when people buy tickets the custom thank you emails send a copy of the event description rather then the text we put in the custom email spot. Any ideas where to start troubleshooting this?
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Josh
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November 5, 2013 at 10:48 am
Hi Brian,
Can you post the contents of your custom thank you email template and let us know if the custom email is set in the Event Espresso>General Settings page, set in the Event Espresso > Email Manager, or set within the Event editor? This will help us narrow down the issue.
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sbxmedia
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November 5, 2013 at 10:57 am
I just set up premium support due to the need to resolve this ASAP.
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Josh
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November 5, 2013 at 11:59 am
Hi there,
I checked on this and it turns out that the Christmas Reflections event for December 8th is set to use another pre-defined email template.
If you go in to edit this event and scroll down to “Email Confirmation” you’ll see below where the first option is set to “yes: there is a second option that lets you select a pre-existing email. Currently it’s set to use the “Thank you for your purchase” email template.
The “Thank you for your purchase” email template can be edited by going to Event Espresso>Email Templates. Or you can set the “Use a pre-existing email” selector back to its default setting (Select Value) and it will use the email template that is filled out at the bottom of the Email Confirmation box.
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