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bbdginc
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September 5, 2016 at 5:58 pm
Had some people find the page I was working on and register for an event that was in test mode, and got an approval. What is the best way to get those people to pay again?
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Tony
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September 6, 2016 at 3:39 am
Hi there,
First you will want to delete the Payment from each of the transactions for those users.
Find the registration in Event Espresso -> Registrations.
View the details and click the ‘View Transaction’ button –
http://take.ms/4i71C
Now delete the payment within that transaction – http://take.ms/tV9Dlr
When you do this you’ll see a modal that asks what the registration status should be set to – http://take.ms/qOiY9
Set it to ‘Pending Payment’ and make sure the send related messages checkbox is checked. The registrations will be set to Pending Payment and the user will receive the Pending Payment email, within that they can use a link to pay for the registration again.
Is that what you are looking for?
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