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Alison Bancroft
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November 4, 2013 at 4:51 am
Hi-
I’ve added a Question so the user has to check that they agree to the terms and conditions before registering. I followed an online tutorial to set this up for Event Espresso. But now, when a user goes to register, even if they’ve already checked that they agree to the terms and conditions, when they hit submit, it takes them to the terms and conditions page. They are unable to progress any further than that. How can I set up a terms and conditions acceptance requirement AND allow the user to finalize their registration? I need them to get past the terms and conditions page and to the actual payment page.
Here’s a page that’ll show you what is occurring (http://theparchedpainter.com/event-registration/?ee=7)
Thanks!
Erin
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Dean
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November 4, 2013 at 5:50 am
Hi,
Please disable the reCAPTCHA option or add an API key as it is stopping the page from loading.
Please advise when done and we can look at the terms button issue.
Thanks.
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Alison Bancroft
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November 4, 2013 at 9:14 am
OK. I’ve unchecked “Use reCAPTCHA[4] to block spam registrations:” in the general settings. As far as I can tell, it’s still not allowing me to process a registration.
Thanks for the help!
Erin
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Tony
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November 4, 2013 at 9:21 am
Hi Alison,
If they click on ‘Terms and Conditions’ it will actually link them to the Terms and Conditions Page. (They will then need to click ‘Back’ on the browser)
If they just tick the checkbox they can continue with the registration. Also you may want to edit the question and mark it as required. So that they must agree to the terms and conditions before registering.
Other than that everything looks fine, I have just ran through a Test Registration (TonyEETest) which you can remove if you wish.
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Alison Bancroft
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November 4, 2013 at 9:36 am
Hi-
I’m sorry but I’ve tested this and I still only get to the terms and conditions page. I’m unable to continue with my registration. I’ve made the terms and conditions a required field. You were able to continue with registration beyond this point? Do you have any thoughts on why I can not?
Thanks!
Erin
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Tony
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November 4, 2013 at 9:49 am
Hi Alison,
I’ve just taken another look at the sites sourse code and the terms and conditions link has been placed on all of the elements after the checkbox, this will be why your having problems.
Can I ask which tutorial you followed?
It may be easier if we can take a look at the code used. Would it be possible for you to send us your log-in details?
If so use please https://eventespresso.com/send-login-details/
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Alison Bancroft
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November 5, 2013 at 6:40 am
I’m unsure. I did a Google search and found a YouTube video. It looked like it was put together by Event Espresso. It was a simple tutorial on how to add a terms and conditions option. I’ll send you my login credentials and hopefully you can see why it’s sending users back to the same page over and over. Thanks so much!
Erin
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Tony
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November 5, 2013 at 7:24 am
Hi Alison,
I’ve just updated the question to fix this.
The problem was with the a tag, it had not been closed. To explain so that you create others if need be. When you create a link the tags need to be closed at the end.
I’ve pasted an example HERE to show you (as our code highlighter will alter it making it confusing to read)
I’ve already made the change on that question so if you look how that is currently you can see how it should be 🙂
Now your users can just check the checkbox and continue on as normal.
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This reply was modified 11 years ago by
 Tony.
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Alison Bancroft
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November 5, 2013 at 7:58 am
Perfect! Thanks so much.
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Tony
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November 5, 2013 at 8:01 am
No Problem, glad to help 🙂
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