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Template Customization – logo/jpeg not showing

Posted: July 9, 2018 at 5:25 am


zimei.com.au

July 9, 2018 at 5:25 am

Hello

I have been using a customized template as a receipt for workshops. In the customization I have included a jpeg logo. I have been successfully using this for several years. Recently when participants view their receipt on-line – the logo has an error message – how can i fix this?
Leisha


zimei.com.au

July 9, 2018 at 5:39 am

http://www.zimei.com.au/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=receipt&context=purchaser&token=1-ed31aa45eb1dca73611466e6376ea016&GRP_ID=13&id=1826&snd_msgr=pdf


zimei.com.au

July 9, 2018 at 5:39 am

http://www.zimei.com.au/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=receipt&context=purchaser&token=1-ed31aa45eb1dca73611466e6376ea016&GRP_ID=13&id=1826&snd_msgr=pdf


Tony

  • Support Staff

July 9, 2018 at 8:22 am

Hi there,

What error is shown?

Can you link me to either a test receipt, or an event I can run a test registration on to view the receipt?


Tony

  • Support Staff

July 9, 2018 at 8:26 am

Actually, nvm, I found a couple of your replies marked as spam.

Is allow_url_fopen enabled on your server?

You can check in Event Espresso -> Maintenance -> System Information.

Search for allow_url_fopen, what values are set for it?


zimei.com.au

July 10, 2018 at 6:02 am

I think it is – I just took a screen shot and tried to paste but it must be sending it to SPAM again


zimei.com.au

July 10, 2018 at 6:04 am

https://screenshots.firefox.com/O5xPvUrb5X68ZN57/www.zimei.com.au


Tony

  • Support Staff

July 10, 2018 at 2:04 pm

That screenshot shows allow_url_fopen is disabled on the server, it would have a value in either the global or local value, like this – http://take.ms/KA7D0

I’d recommend contacting your host and have them enabled allow_url_fopen for you.

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Updated by  Tony 1 week, 3 days ago ago

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