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Tax not applied (but showing on the ticket in admin)

Posted: September 21, 2015 at 10:33 am


Andy Smith

September 21, 2015 at 10:33 am

Hi,

I have a tax of 20% (UK VAT) to add to each sale. I have tickets set up and they are “taxable”, so the VAT is showing in the backend. Eg Ticket 157.50, VAT £31.50, Total £189.00.

However, no VAT is showing on the frontend. From ticket pricing table, to cart, checkout and invoice, there is no tax being applied. I’m even seeing this:

Tax Name Description Rate Tax Amount
VAT This the current rate of UK VAT 20% £0.00

…in the tax part of the invoice.

I can’t for the life of me work out why!

Cheers
Andy


Lorenzo Orlando Caum

  • Support Staff

September 21, 2015 at 11:29 am

Hi there Andy,

For the ticket selector, there is a filter option that is available as a code snippet to show the ticket without taxes. Are you aware of any custom code snippets in use on your site either through a site specific plugin or your child theme’s functions.php file?

Next, could you confirm that you are using a current version of Event Espresso 4?

http://eventespresso.com/wiki/ee4-changelog/


Lorenzo

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Updated by  Lorenzo Orlando Caum 3 years, 9 months ago ago

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