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pawmedia
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August 20, 2024 at 3:33 pm
I think we have identified a tax or discount based bug. This issue has come up twice this week.
Customer bought two $159 tickets with a 15% discount code. Subtotal was $135.15 * 2 = $270.30. New Jersey state tax is 6.625% which calculates to $17.907 and displays as $17.91 on the invoice pdf. This brings the total to $288.207 which displays as $288.21 on the invoice pdf. The credit card was only charged $288.20 so they only received one ticket and got a message saying they owe $0.01 to complete their purchase.
We now need to check every sale to make sure there isn’t an unpaid ticket that the customer didn’t notice.
Any ideas?
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Rio
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August 20, 2024 at 7:21 pm
We will try to recreate that issue on our end. Can you send screenshots of your ticket setup? and what payment method used in this setup?
thanks
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pawmedia
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August 21, 2024 at 10:43 am
The invoice PDF shows the mismatched total and credit card charge: https://app.screencast.com/uCBVrjaJZhuHd
I’m using the legacy event editor. Promotions are applied before taxes. NJ sales tax is set up as a regional tax of 6.625%. Ticket price is $159, taxable. Payments are processed through square.
The two purchases with errors this week so far were:
1) purchase of two $159 tickets with 15% off code
2) purchase of seven $149 tickets with no discount
I’m trying to recreate this in a separate test site, but i’m not having any luck.
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Rio
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August 21, 2024 at 8:15 pm
Can we log on your site and check the setup. I’m having hard time recreating the issue too.
please fill this form
https://eventespresso.com/send-login-details/
thanks
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