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Tax displaying incorrectly on invoices

Posted: March 13, 2017 at 4:21 pm


March 13, 2017 at 4:21 pm

Hi there –
We just discovered that on only a select few of the registrants invoices the calculated tax amount is displaying incorrectly, but the final total is correct.

For example, the sub-total is $960.00 and the tax is set at 15%, which should be $144, but is displaying as $543. However, the total then displays the correct amount with 15% tax applied ($1,104). And it’s only showing up for 2 of the 50 people registered so far.

Any idea as to why this might be?


  • Support Staff

March 13, 2017 at 5:37 pm

Hi there,

I’ve not seen that happen before. Would it be OK if you posted a link to the event here, then we can try registering for the event to investigate further?


March 16, 2017 at 12:05 pm

Hi Josh – the site is here:

We’re just dealing with some SSL issues at the moment so the registration is offline until tomorrow.


  • Support Staff

March 16, 2017 at 12:28 pm

Looks like your site has a version of Event Espresso that’s 6 versions behind, so your site is missing the recent bug fixes.


March 18, 2017 at 1:33 pm

Ah. Okay. We’ll update and hope that fixes it.

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Updated by  PACT 2 years, 10 months ago ago

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