Support

January 9, 2025 at 10:38 pm

Hello

In the process of testing legacy versus the advanced editor in the latest version of EE5, the taxes component of existing events disappeared after we switched to the legacy editor. The ticket prices were showing without the taxes.

We have switched back to the advanced editor, created new tickets and trashed the old ones, however there is one hangover issue – the invoices for existing registrations do not show the description of the taxes or the percent amount of the tax. They do, though, have an asterix and the words Taxable Item, and the tax is included in the final amount, but not set out in the invoices.

The tax descriptions etc show for registrations with the new tickets, but is there a way we can re-populated all the previous registration invoices with the tax details?

Regards, Joe