Support

December 16, 2019 at 7:13 am

Hi,

After you’ve manually registered, you can input the credit card information by going to Event Espresso > Transactions. Then click on this icon that appears in the column on the right, within the first row:

Then, the event admins performing manual registrations can immediately access the web page to input a customer’s credit card to pay for the event.

December 16, 2019 at 12:35 pm

Normally after you complete the registration form, it takes you to the Transactions admin page. We may be able to add a link to that page in a future version.

December 16, 2019 at 1:44 pm

Hi,

Normally the page after the registration form on the admin side is the Transaction page. Like in this gif:

December 17, 2019 at 7:40 am

Hi Chris,

Something you may or may not be aware of is the fact that doing the above changes your PCI compliance level. You are now responsible for the transmission of cardholder data, even if you are not storing said data you have access to it.

Because you are accepting payments for your own services (your tickets) you are acting as a ‘merchant’, not an agent so PCI compliance applies, you may even be acting as a ‘merchant as a service provider’ which has more compliance levels.

That may all be well and good, I have no idea if you are aware of PCI Compliance levels and have already checked you are compliant, but if not you’re taking on a higher level of risk which if unaware could cause you issues further down the liner.

The above is one of the reasons EE doesn’t load an ‘admin payment section’ which we discussed internally a little while ago. It encourages users to step up their level of risk. You’ll notice that payment providers will have a ‘virtual terminal’ type setup for you to take payments yourself like this, which usually comes at a higher monthly cost etc and the reasons for that is pretty much purely, risk.

I’m by no means an expert on PCI Compliance and so highly recommend checking into this yourself to confirm, I just wanted to give you the heads up.

Note that having said all that, there are hooks available within core that will allow you to and buttons on those steps, they may not be in the exact location you’ve highlighted but within the same section.

December 18, 2019 at 3:52 am

Actually we routinely process credit/debit cards in our gift shop, and have done so for many years.

Unfortunately, that doesn’t mean you have been/are compliant in doing so.

Recently we switched to Vanco Payment Solutions and this is why we purchased the EE Vanco Gateway. It is through Vanco that we are PCI compliant.

Vanco may well be PCI compliant, but you taking the user’s card details yourselves and inputting them on behalf of your user to pay for your own services, changes things. It may seem strange and is a practice seen all over, but unfortunately, it doesn’t mean you are compliant.

So processing credit/debit cards for onsite event registration shouldn’t be a problem for us.

Vanco being compliant and your users using that payment method to make a payment may well be all well and good but you making a payment on their behalf for your own services using that same process, is likely not.

Again, I just wanted to give you a heads up that it likely changes your compliance levels in case you are unaware 🙂

Would you be so kind as to provide some instructions on how to add the hooks that you had mentioned?

Sure, personally I don’t agree with adding the payment button within the edit registration page (pic 1b) as the payment relates to the transaction directly and so it would be best within the transaction page but either is possible.

For the transactions page we don’t have a hook in the current version of Event Espresso to add a button next to the ‘Apply Payment’ and ‘Apply Refund’ buttons although we do have a hook in the next upcoming version (EE4.10.3+) if you’d like to change to use that once released.

With the current version you can use something like this:

https://github.com/eventespresso/ee-code-snippet-library/blob/master/admin/tw_ee_add_additional_transactions_actions.php

You can add that to a custom functions plugin on your site, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

Adding the button to 1b is a fair bit more involved as there is no hook to add in after the form, there is one for the form itself so you could use the FHEE__EE_Form_Section_Proper___construct__options_array filter and check for the form named reg_status_change_form, then add a link to one of its subsections.

Doable, but as mentioned I don’t think it’s the right place for it.

December 18, 2019 at 1:10 pm

The above snippet above does not add a button there, it adds the button to the actions below the ‘transactions items’ table, see: https://monosnap.com/file/WAHwMBE8NndtAHra5t0wxBfT9tOi6n

Assuming your coding is supreme, the issue might have something to do with our EE4 installation. Is it be possible to completely uninstall Event Espresso, delete the directory, and then reinstall from scratch but without losing event/reg/trans data?

Whilst it is possible, I don’t think that will be the issue for this.

To answer your question, all of your data is stored within the database, not the plugin files, so de-activating and deleting the plugin, then reinstalling, will not wipe any of your data (WordPress may pop up with a warning saying you’ll lose data, but it is up to the plugin itself if any data is removed and EE does not remove any data on de-activation/delete).

Just to confirm, what is the full version number of EE you are using?

You’ll find that in Dashboard -> Plugins, then number ‘Event Espresso’.

Or it will be displayed at the bottom of your admin dashboard.