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Garth
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February 26, 2025 at 2:27 pm
We’re excited to announce an update to our support process! Starting March 3, we will be closing the Event Espresso support forums and moving to a more efficient, personalized email support system. This change is part of several exciting updates coming to EventEspresso.com.
Why the Change?
Our goal is to provide faster, more streamlined, and more effective support to our customers. By moving to email support, we can:
- Respond Faster: Email support allows our team to prioritize and track inquiries more efficiently, ensuring quicker response times.
- Personalized Assistance: We can provide tailored solutions specific to your site configuration, including sending files and login credentials, reducing back-and-forth communication.
- Streamlined Communication: Direct email support makes it easier to share screenshots, event links, and other essential details, resulting in faster issue resolution.
- Enhanced Privacy: Discuss sensitive information, such as site credentials, more securely compared to public forums.
What Does This Mean for You?
After March 3, new support inquiries should be sent directly to our Support team by filling our our Contact Support form. Our team will be ready to assist you with the same expertise and dedication, now with a more focused and efficient communication channel.
We appreciate your understanding and continued support. We’re confident that this transition will enhance your overall experience with Event Espresso. If you have any questions about this change, feel free to reach out to us directly.
Thank you for trusting Event Espresso with your event management needs!
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