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support token – set up event espresso

Posted: November 5, 2018 at 4:31 pm


Pacific earth school

November 5, 2018 at 4:31 pm

following through on set up instructions.


Josh

  • Support Staff

November 5, 2018 at 5:59 pm

Hi,

We did receive your support token form, but I’m afraid the FTP information you sent is invalid. Can you get the correct information and resend? Also, can you send along a brief note that outlines how we can help you today? For example, we could install the core Event Espresso 4 plugin as well as the add-ons available from your account, but we’ll need to know which plugins you’d like to be installed.


Pacific earth school

November 5, 2018 at 6:33 pm

hi Josh,
Can you tell me exactly what I need to ask for from the host please for FTP?

Id like everything Ive purchased in premium installed plus stripe payment gateway please. Thanks


Josh

  • Support Staff

November 5, 2018 at 6:45 pm

FTP server address, username, & password is usually sufficient. If it’s a non-standard port, then it helps to have the port number too.

With regards to the add-ons, while you have access to all the add-ons, not all add-ons can be installed on the same site. For example, the Multi Event Registration add-on is not compatible with the Payment Methods Pro add-on. If you can send a list of which add-ons you intend to use we can install those after we get the correct FTP information.


Pacific earth school

November 5, 2018 at 6:51 pm

ok thanks, I have asked for that info.

Although I dont understand the function of the add ons to be able to tell you what I need – I can tell you that I will be having multiple events listed within my wordpress site – I dont neccessarily need people to be able to register to multiple events, I think that would rarely happen. What does payment methods pro enable?


Pacific earth school

November 5, 2018 at 6:54 pm

hi Josh, Worpress is telling me this :

“We’re sorry, but Event Espresso requires PHP version 5.4.0 or greater in order to operate. You are currently running version 5.2.17.
In order to update your version of PHP, you will need to contact your current hosting provider.”


Josh

  • Support Staff

November 5, 2018 at 7:01 pm

The Payment Methods Pro add-on will allow you to set up a specific payment account for a specific event. For example if the payments for one event need to go to one Stripe account, then payments for another event got to another Stripe account, you can set that up with Payment Methods Pro.

With regards to the PHP requirement message you saw: That means Event Espresso cannot be installed on the site because the site has a version of PHP (it’s a programming language) that’s not compatible with Event Espresso 4. Usually the host will be glad to update to at least PHP 5.6 because older versions of PHP are not secure anyway.


Pacific earth school

November 5, 2018 at 8:48 pm

This reply has been marked as private.


Pacific earth school

November 5, 2018 at 9:34 pm

hi Josh, I have resolved the PHP and it is now version 7 and event espresso is activated on my wordpress. what next?


Pacific earth school

November 5, 2018 at 10:19 pm

I am going to migrate my wordpress site to a new hosting account in the next few days – is it better to wait to get plugins active or is there things we can get ready in the meantime?


Pacific earth school

November 5, 2018 at 10:25 pm

I have another question: I create a draft event in event decaf when it was active – then when I logged in next decaf was in active and the event draft is gone – and all the details that took hours.. is there any chance of retrieving it? decaf is deactivated now that I have event espresso premium installed.


Pacific earth school

November 5, 2018 at 10:25 pm

I have another question: I create a draft event in event decaf when it was active – then when I logged in next decaf was in active and the event draft is gone – and all the details that took hours.. is there any chance of retrieving it? decaf is deactivated now that I have event espresso premium installed.


Pacific earth school

November 5, 2018 at 10:31 pm

Okay update – I had a brain wave and deactivated the premium and reactivated the decaf version and found my draft event.. how do I get it across to the the premium event manager ? thanks


Josh

  • Support Staff

November 6, 2018 at 6:31 am

Hi,

I checked into this since we have access to the WordPress dashboard, and your draft is still there with the regular version activated. You’ll find the draft event in Event Espresso > Events.

is it better to wait to get plugins active or is there things we can get ready in the meantime?

I would say it is better to wait because that will be fewer things to move over to the new host. Please do let us know when you’re ready.


Pacific earth school

November 6, 2018 at 2:42 pm

okay great, I’ll take a look at the event file.. yes I’ll get the migration done in next two days and then be in touch to go from there. can you please send me the link to sign up for stripe gateway?


Josh

  • Support Staff

November 6, 2018 at 2:53 pm

You can sign up for a Stripe account here:
https://stripe.com/
Then follow this guide to add connect your Stripe account to your website:
https://eventespresso.com/wiki/stripe-payment-gateway/


Pacific earth school

November 11, 2018 at 3:06 pm

Hi JOsh, my wordpress site has been migrated and I have stripe gateway set up too. What do you need from me now please?


Pacific earth school

November 11, 2018 at 3:11 pm

As soon as I have the new FTP information I will send it to you


Pacific earth school

November 11, 2018 at 4:53 pm

This reply has been marked as private.


Josh

  • Support Staff

November 12, 2018 at 10:03 am

Hi,

I tried and the information you sent doesn’t connect to a server.


Pacific earth school

November 15, 2018 at 7:53 pm

This reply has been marked as private.


Josh

  • Support Staff

November 16, 2018 at 7:55 am

The above works. I can go ahead and install the popular add-ons that are bundled with the Everything license. These include:

Stripe Payment Gateway
Events Calendar add-on
Events Table View Template
Events Grid View Template
Promotions and Discount Codes
Attendee Mover
Wait List Manager
Printable Tickets
Barcode Scanner
Event App Customization
People Admin
Events Social Sharing Integration

If you also want any of the add-ons listed below, please let us know and we can add any of those too:

Multiple Event Registration — allows people to be able to register to multiple events in one transaction
WP User Integration — allows for requiring people to log in to the site before they register for an event
MailChimp Integration — if you use MailChimp for mailing lists, this helps add people to your lists when they register events
Infusionsoft Integration — Useful if you have an Infusionsoft account
AffiliateWP Integration — Useful if your site uses AffiliateWP. Your site doesn’t have AffiliateWP


Pacific earth school

November 16, 2018 at 6:21 pm

HI Josh,
thats great, thank you. yes please add multiple event registration. WP user integration, and mail chimp..

Thanks!


Josh

  • Support Staff

November 19, 2018 at 6:57 am

OK they’ve all been added.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 10 hours, 17 minutes ago ago

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