Support

September 11, 2023 at 7:04 am

Hi there, we have three support threads open, none of which have been resolved yet, and I wondered what the best way is to get them sorted please?

This one received a response the same day, but I’ve had nothing since – our client has paid for Event Espresso on our recommendation and I really just need to know what is possible please. If I have to let them down and tell them Apple Pay with stripe is completely impossible I really just need to know so I can prepare myself for that conversation: https://eventespresso.com/topic/apply-pay/

We have an email thread open re this topic: https://eventespresso.com/topic/no-ajax-loader-spinner-or-validation-messaging-with-global-mer-scripts/ we have found a work around for now but it’s a real shame it just went quiet again (no response since 31st July), with no indication when this would be looked at or even if it still is…

This is my most recent post which hasn’t had a reply yet: https://eventespresso.com/topic/grabbing-event-and-user-information-after-payment-has-been-received/

If any of these need a premium support request instead, we just need to be told. Whilst we have multiple licences with Event Espresso (and regularly recommend it to clients), we’re happy to pay to get faster help if that is what is required, we just need to be told that…

If someone could get back to me to let me know how we can get these completed and closed I’d really appreciate it.

Thanks,

Zoe